Intercontinental Montreal

Negatives: I think slightly better attention paid by room service staff. We had a few dirty/used coffee cups left in our room from a previous guests.

Negatives: Rooms and bathrooms were quite dark, beds were uncomfortable/stiff.

Negatives: The pick up area for ride share was bit difficult.

Negatives: When I checked in, the staff looked busy. When I tried asking for help, they dismissed everything and were rude to me. Also, the check-in was too fast. No one explained where or when the breakfast would be, where the gym/pool was, the hours of operation, and how to park a car. For a hotel like this, I was hoping that it would be more customer-friendly. Also, some people might cut you off if you don't speak French and people working at the reception will not pay attention to you. In addition, closet doors were broken, bed was making a squeaky noise, so it was hard to get a good night's sleep. Also, we got a room with a view, but I was hoping to get a better view. Also, they have a messenger service where you can ask for help using phone texting, but no one replied to me when I tried asking for any advice. This was my first time in the city and I was hoping staff at the hotel would be more helpful.

Negatives: The room was dark and a bit dusty. They didn't do a proper job cleaning the carpet. I contacted the reception using the "texting" app but they only awnsered 50 minutes later, and when I asked for the water of bottles they did not send it. The staff was quite friendly tho, but I wouldn't say it was a professional staff. The "level of politeness" was not on part with high end hotels.

Negatives: Bathroom was very dated, child’s toilet and tiny shower with an oversized bathtub. Very 1960s!

Negatives: Bed was terrible, first night I used sofa bed, because there was not a room with 2 queen bed. The mattress was terrible!