Best Western Conway

Negatives: Very old, rundown location. There was a smoke detector in an adjacent room going off incessantly throughout our stay—sounded like a low-battery warning. Some of the lights flickered in and out repeatedly and some of the outlets only worked intermittently. The staff’s only answer was to move us to another room, not an option as the ‘pet friendly’ room had a hole in the under-bed barrier meant to keep pets from disappearing under the bed. Our pets were terrified and had of course hidden deep under the bed behind that barrier. We used ear plugs for the night and when daylight came had to lift the mattress and box springs from the bed to finally get our pets out. We didn’t go to the breakfast as we didn’t want to take the chance of opening the room door far enough to risk losing a terrified pet into the parking lot. Further, we didn’t really feel safe in this room—the door had clearly been forced in at some past time and the door safety latch inadequately reattached to the broken wood. We blocked it with chairs just in case. Never going back.

Negatives: Nothing to complain about

Negatives: Nothing

Negatives: There was an unpleasant odor in the room. This definitely affected how we felt about it. Went to hang up a hand towel, and the towel rack fell off the wall. It was not properly anchored. It was evident that it had probably fallen out before, as there were additional shallow spots, where it had been before, a couple of inches below the current shallow spots.

Negatives: Biscuits to hard!

Negatives: The pool was closed.