Motel 6 New London - Niantic

Negatives: First off, the room smelled like an ashtray, and it looked as if the floors hadn't been mopped in a while. The person that checked us in must have had a bad day. Seemed like she didn't care if she helped us or not. We have stayed at this location 4 times,and the experience has steadily gotten poorer

Negatives: We got to our room door, I couldnt get it to open, my son had to play w it to get it to open, then 1:30am when we got back to our room, the key wouldnt work at all. Had to go back down n get a whole new key, but the door sticks bad and its hard to get into the room!

Negatives: No Fridge or Microwave in the room & they tried to put me in a room with one bed in it Cuz i asked for first floor But on the the bookings site there no mention that I had to specify first or second floorAlso when I showed up a few minutes before the time parameter they told me to come back @ 15:00 hours even though I put on the bookings site to check in between 14:00 - 15:00 hours I also called the morning of the day I was supposed to check in & asked about if they had toiletries @ the motel and they said they had it BUT When I got there the Only Toiletries they Had Was Toilet Paper & Soap But No Shampoo or Shaving Creametc.

Negatives: Wasn't as clean

Negatives: Overnight clerk took it upon herself to cancel my reservation. I was an overnight front desk for years and know the job. This girl had no clue canceled my reservation then tried charging me double for the wrong day while I was there. My check in time was on my reservation and instead of contacting me she canceled it and refused to make it right. She probably didn't know how but she was rude incorrect and lazy. She needs to be fired. She obviously has no clue how to do her job. You NEVER cancel a customer's reservation. She could have called me to get payment if she was in that big of a hurry to close out the day I have never had a hotel cancel my reservation on me it was insane. Especially motel 6 where you leave the light on . I have never experienced such an inconsiderate person that refused to fix her mistake. I stay at hotels several times a week always put next day check in and have never had an issue. I normally check in between 2-4am check out at 11am the only reason I get a room is because I am disabled and have to put my legs up for a couple hours. It is very important for my health. I can't have front desk canceling my reservation because they are to lazy to call me or scared to speak to customers. Front desk is not for her.

Negatives: room needed some cleaning. bed sheets had some stains, there was a smell in the room

Negatives: We would appreciate having a mini fridge and a microwave but given what a great value it is we are pleased and satisfied with the room as it is.

Negatives: Thin loud walls, no heat had to be moved to a new room.