Extended Stay America Select Suites - Tallahassee - Northwest

Negatives: Hotel was overbooked and left me stranded at 9pm.

Negatives: Rude staff

Negatives: Hair in the sink, pubic hair in the bed and greasy oily stuff all over the floor. I did not even wanna walk on a barefoot.

Negatives: everything

Negatives: Sold my room

Negatives: Everything

Negatives: Very dirty and smelly

Negatives: No coffee pot, no telephone in room, no generator (power went off), no toiletries.

Negatives: toilet didn't work. breaker kept throwing. had to constantly reset breaker.very loud. people standing outside at all times of night.

Negatives: I recently attempted to check-in at the Extended Stay America on Tennessee St. in Tallahassee, Florida, but unfortunately, the experience was terrible from the start. When we arrived around midnight, there was no attendant, and we had to use a phone to call for assistance. The area was poorly lit, making us feel uneasy. After finally getting the attendant, we made our way to the elevator, which had peeling paint on the door and floor. When we entered the room, it was pitch black, but the light from the hallway allowed us to see the balled-up sheets on the bed from the doorway. However, the room's condition, including the heat and bad odor, was unacceptable. We immediately decided to leave and did not stay. As we were walking back to the elevator, we saw a man who appeared homeless. We then saw a roach on the door and decided to leave the premises. When we tried to call the front desk from my cell phone, no one answered. I had to call maintenance to get someone to assist us. The manager came down, and I explained the situation. He claimed the room was marked clean in his system and said he would process a refund. However, I have yet to receive confirmation of the refund. To add insult to injury, when I contacted the front desk to follow up on my refund, they informed me that the person responsible for processing refunds only works Monday through Friday. This means I'll have to wait even longer for resolution. Additionally, the booking department cannot assist me without the email confirmation, and they won't take my word for it, further delaying the process. Furthermore, the manager's appearance was shabby, and he seemed unprofessional. Based on our experience, I believe this hotel may be suitable for individuals who are homeless or struggling with addiction, as it appears to cater to those needs. However, for families, couples, or anyone concerned about safety, cleanliness, and reliability, I would strongly advise against it.