Kimpton Gray Hotel
122 West Monroe
Chicago, IL 60603, US
Chicago, IL 60603, US
Kimpton welcomes all pets! Pets always stay free and no pet deposit is required. Any number of pets are welcome regardless of size, weight, kind, or breed.
Reserve a room
About This Property
Just blocks away from the luxury shopping, dining and entertainment of Michigan Avenue’s Magnificent Mile, this boutique hotel is located in the heart of the Loop in downtown Chicago and offers a rooftop bar, complimentary evening wine hour and contemporary-styled guest rooms with free WiFi. Every room at Kimpton Gray Hotel includes a flat-screen TV, iPod docking station and a private bathroom with bathrobes and luxury Atelier Bloem bath products. Select rooms offer a separate living room and spa bath. Boleo offers breathtaking rooftop views alongside Latin-inspired cocktails and cuisine. Surrounded by the unique décor and marble furnishings of the lobby, guests can also grab a drink at the library-themed bar, Vol. 39. The hotel offers meeting and event spaces with large windows, high ceilings and modern business accommodations. There is also a state-of-the-art 24-hour fitness center. Gray Kimpton Hotel is located less than a mile away from Grant Park and the Art Institute. The hotel is a short 5-minute walk away from the Washington/Wells CTA train stop, offering easy access to the city’s top attractions.
Pet Amenities
Pet amenities include plush pet-bed loaners in your guest room, food, water bowls and mats. They also offer a concierge list of nearby pet-friendly restaurants, parks, groomers and pet boutiques; door hangers to alert other hotel guests and staff that your cat, dog, or other beloved pet is in the room; and courtesy bags for walking your dog. Plus - nightly wine receptions where pets are welcome to join the party at select hotels!
Room Types
1 Queen Walk In Shower (refundable)
1 King Walk In Shower (non-refundable)
Essential Room (non-refundable)
1 King Premium Walk In Shower (non-refundable)
1 King Mobility Accessible Roll In Shower (refundable)
1 King Mobility Accessible Tub (non-refundable)
Premium Room (non-refundable)
2 Queen Premium Walk In Shower (non-refundable)
1 King Premium Exercise Bike (non-refundable)
1 King Premium Deep Soaking Tub (non-refundable)
The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees.
Check in / Check out
Check in time:
3:00PM
Check out time:
12:00PM
Features and Amenities
- 24-Hour Front Desk
- ATM Or Cash Withdraw On Site
- Air Conditioning In Public Area
- Allergy-free Rooms Available
- Alternative Meal Arrangement
- Bar
- Bicycle Parking
- Cashless Payment Available
- Cleaning Products Available
- Coffee Shop
- Concierge Services
- Contactless Check-in/out
- Daily Disinfection
- Daily Housekeeping
- Doorman
- Elevator
- English
- Entertainment Services
- Express Check-In/Check-Out
- Facilities For Disabled Guests Available
- Family Rooms
- Fire Extinguishers
- First Aid Kit Available
- Fitness Center
- Food Delivery
- Guests Can Opt-out Of Daily Cleaning Service
- Hair/Beauty Salon
- Happy Hour
- Heating In Public Area
- Hygiene Certification
- Internet Access (charges May Apply)
- Ironing Amenities
- Kitchenware
- Laundry Services
- Luggage Storage & Lockers
- Meeting/Banquet Facilities
- Nightclub/DJ
- Non-Smoking Rooms Available
- Non-smoking Property
- Parking Available
- Parking Available (charges May Apply)
- Pets Allowed (charges May Apply)
- Restaurant(s)
- Room Service
- Safety Deposit Box
- Smoke Alarms
- Staff Trained In Safety Protocol
- Taxi Service
- Ticket Services
- Wheelchair Accessible
- Wi-Fi Available In Public Areas (charges May Apply)
Recent Reviews
Review
Exceptional
Negatives:
The cleaning products the cleaning staff used in our room before we arrived, were so strong that they were nauseating. The room service was terribly slow, and some requests never even fulfilled with us left to guessing what happened. We were also left to wait an hour after our check in time before our room was ready- we were given a free bottle of champagne by Emily at front desk- was lovely of her but the rest of the staff was lacking unfortunately.
Review
It was lovely but not...
Review
Superb
Review
Superb
Review
Exceptional
Positives:
Location and styling
Negatives:
It looked Nice on the surface felt a bit rough and cold when you got there In person
No water bottles in the room?
To expensive parking
Review
Pleasant
Positives:
Staff was friendly helpful n courteous
Room lovely
Review
Was perfect for my needs....
Positives:
NA and we had a wonderful time
Negatives:
Comfort and cleanliness
Review
Exceptional
Review
Very good
Positives:
The bed
Review
Exceptional
Review
Very good
Review
Exceptional
Review
Superb
Positives:
Was there a for an exhibition, but overall very good. Loved that there about 3-4 elevators that were just for the customers to use, so there were no difficulty moving to different floors during the rush hours. Breakfast was good, served at the 1st floor restaurant of the hotel. We stayed for 5 nights and the breakfast menu is limited so it can get a bit repetitive. They have a beautiful lobby that was empty most of the time. I highly suggest utilizing that space. Otherwise the service was good.
Location - 5/5
Service - 4/5
Food - 4/5
Comfort - 5/5
Negatives:
We originally booked it with the breakfast included. When we showed up at the hotel, they gave us a $60 breakfast voucher for 5 nights for 2 people. We asked two separate times, and the front desk said that they were sure that it was only the $60 and the rest had to be charged to our room, even when we mentioned that this amount is not enough to cover 2 people's breakfast at the restaurant. Then they gave us one day's worth of breakfast voucher, and that this was all they can do.
So I took the issue up to IHG. I talked to their customer service, and IHG confirmed that our booking was correct, that the breakfast was included. Soon after the call with IHG, the General Manager came to our room and handed us the breakfast voucher for 5 nights.
Moral of the story: Kimpton Gray needs to train their people better, that if the front desk staff is unsure or have a challenging request/customer, that THEY call their manager. For the guests, if your request isn't fulfilled as your booking, talk to IHG. They'll help you out.
Review
Great hotel, but staff needs...
Positives:
Beautiful inside and out.
Negatives:
Room service sent burnt food to room and took an hour and a half to bring up the replacement. Valet parking didn’t take my car to the garage instead he had me follow him there. Then left me to figure out how to get back to the hotel at 2 in the morning.
Review
They stay was overall great...
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