Thompson Chicago by Hyatt

Negatives: Really bad experience with rude staff at front desk They did not provide the king bed that I booked and only had two beds - they referred to booking as a less important customer as I did not book directly with them Kept referring to booking. Com as third party and not the hotel Was super disappointing Value for money is really low with a bad gym and poor rooms

Negatives: No room service or breakfast on-site

Negatives: The valet was a bit overwhelmed. Two valet attendants would be more efficient in my opinion.

Negatives: The description of the room was a double room which I thought would be two rooms but it was very small and the security guard was profiling my group and seemed really racist which made me leave early and not over night then I came back in the morning before the time of checking out and some of my belongings were missing.

Negatives: No real breakfast

Negatives: no residents lounge which made it difficult when with small children

Negatives: Everything was ok

Negatives: Quite expensive and limited facilities as bar/restaurant closed.

Negatives: Parking is overpriced.

Negatives: Hotel seemed a little understaffed. From moment of reservation, I wrote a couple messages on platform and none were responded to. Nicole at the front desk was great and friendly but can’t say I had the same experience with the rest of staff. I tried calling several extensions and everything gets routed to front desk. Sometimes they don’t answer. Asked for housekeeping and didn’t get it for two days. I’d come back to the room after being gone for hours and room wasn’t cleaned. I then called down to ask again just to see if someone could at least throw out the trash and was told they would be by, but again waited a few hours and nothing. When I went down to front desk the staff was very dismissive. No acknowledgement whatsoever of the issue as though I was being unreasonable for asking for that.