Extended Stay America Select Suites - Chicago - O'Hare

Negatives: No coffee anywhere. Never had stayed where the front desk was closed from 10pm to 10am. Yes there was a phone to call if needed anything.

Negatives: The mattress was a little too firm for my tastes, and the pillows were a little too soft for my taste, but that doesnt really diminish my experience here in any way

Negatives: Cleanliness:sticky and dirty floors. Toiletries: only a bar soap in the bathroom. Noisy guests.

Negatives: They have communication problems. I informed them I would be arriving 11pm- midnight as they asked. I was told everything was set for my stay. I had until 6pm to cancel. I show up at midnight and the lobby is closed and a man on the phone says he cannot help me as they lock up at 10pm and I was considered a no show but still charged for not canceling by 6pm. After the run around over the phone with the hotel operators that night and the following day, I showed up the next day while still in town and was able to get refunded upon explaining the situation. This incident was made more difficult being that I was traveling with my wife and 11 month old son. We ended up at a Holiday Inn as an agent with Booking.com was able to direct us to a hotel with availability and a staffed lobby. The price was similar but just from the lobby I could see it was a better option. The ratings I gave this hotel are based on just what I seen in the lobby, I cannot say how the accommodations actually are as I never seen the room and ended up at the Holiday Inn.

Negatives: No kitchen utensils

Negatives: The corridors smelled like a frat house

Negatives: When I checked in I was informed that this location is also a residence so there would be no dishes of any kind. Confused as to why that is. That information would have been useful at time of booking so items could be brought. Luckily we were only there one night.

Negatives: It was not very clean. The hotel did not smell nice at all either. There was a leak in our sink meaning the sink dripped the entire night. When we got there we went to one of the buildings (not knowing there were two) and we apparently went to the wrong building and had to walk all over to try to get to the correct building. It was very frustrating - maybe tell people there is more than one building and let people know which building they have to go to. The fact that there was no shampoo in the room was a bother. And of course when I went down to get some (and a towel we were shorted) the front desk was closed until 9am.