Aloft Chicago O'Hare

Negatives: The pool was not open but the staff was able to make acceptable concessions.

Negatives: Lack of free parking for hotel. I booked after selecting filter for free parking, had I known it wasn't included in hotel rate I would have stayed somewhere else.

Negatives: The noise. My room was facing balmoral Ave and the noise was unbearable. Little sleep. not sure the windows are soundproof? From the street traffic, to the airport, it's a very loud hotel so I recommend something further down the road with less traffic.

Negatives: Needs more ice machines

Negatives: The room windows didnt quiet the outside noise enough, and the blackout shades still let in enough light around the edges to wake me up.

Negatives: DO NOT use Booking to reserve a room at this hotel. The hotel management don't have access to, or don't know how to access, their Booking account. As a result, if you need to make any change where they need to log on to approve, nothing happens. Booking then advises you to contact the hotel. When you do, they will tell you what I wrote above - they don't know how to do it, you should call Booking. I spent almost an hour on the phone with Booking - I was on hold why they called the hotel - and they couldn't work it out. The person from the help line at Booking advised me to leave a bad review here, which I am doing now. If I were Booking, I would just remove the hotel from the system, which would probably get everyone's attention. This can't be hard to fix. But in lieu of that, I have to leave this bad review for a hotel I actually like a lot. Again - it's a great hotel which I like very much. But you can't use this application to book with them, because they don't know how Booking works.

Negatives: Just had a miscommunication with staff

Negatives: I feel like, as a 3 star hotel you should have more things included in your prices! like breakfast and parking! the fact that the parking garage this location uses is 15.00 but you guys charge 23.00 per night is insane ! The staff was accommodating and answered all asked questions so thumbs up to them. My room, room 504 had an issue with the toilet and my sister had to fix it TWICE! Hopefully maintenance actually fixed it like the staff said so its nobody else's issue, but my goodness this hotel was something.

Negatives: N/a

Negatives: My only complaint is that after checkout I checked my bank account to see if they charged me. Well they did and it was $40 more than what was agreed upon. Ive called and emailed the hotel two times today and still waiting for some kind of response.

Negatives: My only complaint is that after checkout I checked my bank account to see if they charged me. Well they did and it was $40 more than what was agreed upon. Ive called and emailed the hotel two times today and still waiting for some kind of response.

Negatives: I feel like, as a 3 star hotel you should have more things included in your prices! like breakfast and parking! the fact that the parking garage this location uses is 15.00 but you guys charge 23.00 per night is insane ! The staff was accommodating and answered all asked questions so thumbs up to them. My room, room 504 had an issue with the toilet and my sister had to fix it TWICE! Hopefully maintenance actually fixed it like the staff said so its nobody else's issue, but my goodness this hotel was something.