Element West Des Moines

Negatives: They charged me at the property and when we got home they charged me again. After contacting them to figure everything out, they told me I still owed them money. We stayed 1 night. And in total they have charged me almost $500 when my total was half that.

Negatives: Communication

Negatives: I didn't like that my room was never cleaned. I arrived on a Monday and checked out on a Friday. I had to go to the front desk to ask for clean towels. I was given only one wash cloth when I arrived. Was told that rooms were only cleaned every third day or so. The funny thing there was a notecard on the room desk that told you how to tip housekeeping.

Negatives: N/A

Negatives: N/A

Negatives: At 1:05 am an African American who wasnt a customer was asked where his ride was on 5/25 overnight. He was drinking coffee and making a mess. It was dumped on his clothing and on a table of the hotel. The individual who was African American was trying to start a fight with me face to face with myself. As a customer I shouldnt have to pay for a hotel that doesnt discipline that type of activity. I shouldnt verbal confrontations with individuals in the hotel as a customer. The African American wasnt a customer of the hotel and was waiting for a ride to another location. At 1215 am the hotel was still having noise issues from the outside gathering space. The front desk staff advised me that it had 3 complaints already. The overnight of May 26th, I was awoken at 3:30 am where I was staying at the hotel. Shay supposedly left at 11pm for her shift and then there was no overnight auditor in place. I was walking around waiting for them to appear. I was awoken by individuals in the common area where they were sitting by the firepit drinking excessively. There was a Caucasian woman who was thin and has black hair. When I was sitting down by the front desk the woman was proceeding to leave with one of them at the fireplace to a room. I heard the elevator beep sound where they proceeded to use the elevator. Then I made another sweep through the hotel to find the hotel staff but didnt find anyone. I used the elevator to proceed back to my room. I reach the second floor where I was past room 215 where I hear a mans voice very loudly speaking to a woman. Then I reach my room in 206. At 4 am there was a Caucasian male pulls up with a silver SUV forerunner with a female driver where they leave their headlights on where the white male wonders around aimlessly in the grassy area by the pine trees. At 4:03 am I proceed down the hallway where there is a white male talking to another white male where the other white male is asking if the individual has a phone charger.

Negatives: At 1:05 am an African American who wasn’t a customer was asked where his ride was on 5/25 overnight. He was drinking coffee and making a mess. It was dumped on his clothing and on a table of the hotel. The individual who was African American was trying to start a fight with me face to face with myself. As a customer I shouldn’t have to pay for a hotel that doesn’t discipline that type of activity. I shouldn’t verbal confrontations with individuals in the hotel as a customer. The African American wasn’t a customer of the hotel and was waiting for a ride to another location. At 1215 am the hotel was still having noise issues from the outside gathering space. The front desk staff advised me that it had 3 complaints already. The overnight of May 26th, I was awoken at 3:30 am where I was staying at the hotel. Shay supposedly left at 11pm for her shift and then there was no overnight auditor in place. I was walking around waiting for them to appear. I was awoken by individuals in the common area where they were sitting by the firepit drinking excessively. There was a Caucasian woman who was thin and has black hair. When I was sitting down by the front desk the woman was proceeding to leave with one of them at the fireplace to a room. I heard the elevator beep sound where they proceeded to use the elevator. Then I made another sweep through the hotel to find the hotel staff but didn’t find anyone. I used the elevator to proceed back to my room. I reach the second floor where I was past room 215 where I hear a man’s voice very loudly speaking to a woman. Then I reach my room in 206. At 4 am there was a Caucasian male pulls up with a silver SUV forerunner with a female driver where they leave their headlights on where the white male wonders around aimlessly in the grassy area by the pine trees. At 4:03 am I proceed down the hallway where there is a white male talking to another white male where the other white male is asking if the individual has a phone charger.

Negatives: No happy hour on weekends

Negatives: Nothing

Negatives: Nothing