Home2 Suites by Hilton Louisville Downtown NuLu

Negatives: The pool is very small, the elevators and back door to the parking lot were not working correctly. The breakfast was ok, but I have definitely had better breakfasts at most other hotels.

Negatives: They really make you think you need to pay $16/night for parking - but there is free street parking all around the hotel, including right in front of the doors. The facilities have been on a steady decline, and the breakfast seems to get worse each time we go. Now, they say it lasts until 10am, but the moment no one is in the lobby, they close it - up to an hour early.

Negatives: Booked for a queen suite and bed was a full size. Asked desk and they insisted it was a queen.

Negatives: More than 1 station to access breakfast items. 1 waffle maker. When busy in morning a little challenging to get your breakfast made before it is cold.

Negatives: This hotel is beaten up. The sink backed up, the shower dripped, and the blanket was uncomfortable. In the entryway to my room, the drywall was clearly sagging. There was a towel in the bathtub to catch the dip water, presumably to deaden the noise. One doesn't expect to have such makeshift "solutions" in a hotel of the Hilton name. I understand that it is a great location, but I would have paid more for a well maintained hotel. You need a maintenance crew to go in there and FIX THINGAS!

Negatives: During my recent stay, I was quite disappointed with the overall cleanliness and service. My room was not as clean as it should have been—there were hairs in the bathtub, the desk chair was filthy and smelled terrible, and I even found cobwebs on the glasses and utensils incompleted. I reported a safety concern about the internet box hanging from the wall, especially as I was traveling with kids, but it was never addressed. The hallways were also poorly lit, adding to an uncomfortable atmosphere. As a Hilton Honors member, I was expecting the usual warm welcome, but I didn't receive the member welcome bag, and the staff lacked the friendliness I’ve come to expect from Hilton properties. The parking situation was also concerning. Although there’s a fee for parking, the lot is open and easily accessible to anyone, which didn't feel secure. I frequently stay at Hilton hotels and have always had positive experiences. However, this was my worst experience so far, a far cry from the genuine Hilton experience I had at the Home2 Suites in Shepherdsville, which is in the same area. This stay did not meet the high standards I've come to expect from the Hilton brand.