Cod Cove Inn BW Signature Collection

Negatives: N/A. Everything was great.

Negatives: Young, rude owner. As a mother, I told him politely that I’d received a huge bite so he could get a pest treatment for the room. I showed him a photo of the bite and I did not even ask for a refund. I just let him know, as a property owner myself, to help him out. He DEMANDED I show him the exact bug that bit me and prove it. He was so aggressive about it, not at all regular customer service, that I gave up. Then he SHOUTED to “GET OFF MY PROPERTY!” when I’d only tried to help by alerting him to a normal but real problem. My goodness, rural properties especially get bugs, for him to be confrontational and disrespectful instead of just basic customer service was a big, ugly disappointment. Save your money (this place is also not at all pet friendly, pet UNFRIENDLY) and give it to anyone else. More rude than you usually find in this country. Worst customer service ever. Skip this rotten guy and support a decent small business.

Negatives: I arrived for check-in quite late at 10 PM. The front desk was unmanned and doors locked. I had not received any advance notice about this situation. However, there was a sign on the door that provided a phone number to call, which would then give me a code to a lock box by the front door which would contain my room key. Ok, problem solved. Except I called that number several times over a period of at least 20 minutes and it would go to voice mail, so I left a message. After 20 minutes and no return call, I contacted booking.com and they tried calling the property. No luck. While they were calling, I found another hotel 20 minutes away (in the opposite direction), called them to confirm they were open and had rooms available. I tried calling that Cod Cove Inn phone number one more time (it had now been about 35-40 minutes since I had arrived) and this time they answered, and I was able to easily get into the lock box and my room. In the morning the front desk attendant profusely apologized for the situation. Turns out he was the person that answered my phone call. Breakfast was below typical standards.

Negatives: Nothing really. There are no elevators and we were on the second floor so a bit of a hike up with luggage, but no real problem.

Negatives: Decor was a little off. The bedding was lovely and looked newer but the curtains were obviously older and clashed. Some of the furniture was dated/chipped.