Residence Inn by Marriott Boston Franklin

Negatives: We had people above us with children for a birthday party was awful complained several times they were terrible in the morning making even more noise . Complained at least 6 times

Negatives: Shower bath very outdated and tub was very high off the ground. Shower head out dated.

Negatives: Noisy. Neighbors thumping around all night. Apparently there is very little sound-proofing.

Negatives: The room that I initially got was dirty and there was no shower on the first floor. It was like stepping on to concrete in the bathroom. I requested a 2nd floor room with a tub in the bathroom and it must be cleaned. They gave me 229 from 118. I do wish the price was better per night too. First time I visited I paid $135 per night. However, during this visit I paid $179 per night. That’s a big price difference for the same hotel and room stay.

Negatives: There was this disgusting smell in the lobby that made me ill. Nothing the hotel did but I think it was someone’s bad body order mixed with cheap perfume. It smelled so horrible I couldn’t even go to the dining area because it was everywhere. I even smelled it the next morning during breakfast. I had to bring my food back to the room to eat because it was just making me nauseous by that point.

Negatives: We liked everything about it.

Negatives: Breakfast was a bit chaotic. And I wish there was more fresh fruit options.

Negatives: The day before our scheduled arrival we received an email encouraging us to check in online. Clicked through only to receive a message that our reservation wasn't found. I sent the hotel a message through Booking.com and received what appeared to be an automated out-of-office response. When I replied "Do you mean to tell me that this hotel only has one staff member authorized to respond to Booking.com messages?" I received the same automated response.I tried unsuccessfully to check in online a second time before calling the hotel and speaking with Aaron. He was very helpful and assigned us a room as he indicated that the lack of room assignment was likely the problem. It wasn't as I still wasn't able to check in online, but at least we knew they had our reservation. Upon arrival, we found that the bathtub faucet was trickling water steadily and couldn't be shut off. There was also dirt around the small permanent puddle that was a result of the steady stream of water. There was no soap for the bathroom sink, nor are there guest-accessible ice machines, though the gentleman who checked us out happily provided us with a small bag of ice upon request. He also indicated that maintenance would rectify the bathtub situation. Was surprised that there was a $7/day parking fee added to our bill, but I'll assume that it was disclosed somewhere and I just overlooked it.

Negatives: Both bathrooms in my room had dirty towels hanging on the doors, a dirty washcloth in one bathroom and the tub was dirty