Extended Stay America Select Suites - Grand Rapids - Kentwood
3747 29th St. S.E.
Kentwood, MI 49512, US
Kentwood, MI 49512, US
Pets are always welcomed guests! A maximum of two pets are allowed in each suite. A $25 (+ tax) per day, per pet non-refundable cleaning fee for the first six (6) nights. Each day thereafter is a $10 non-refundable fee (+tax) per day, per pet. The first seven (7) nights are payable the first night of your stay and is charged at check-in. Service animals will be exempt from this charge. Height and length restrictions apply: pets can be no longer than 36 inches and no taller than 36 inches.
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About This Property
Located in Grand Rapids, 2.2 miles from Calvin College, Extended Stay America Select Suites - Grand Rapids - Kentwood provides accommodations with free WiFi and free private parking. The property is around 3.4 miles from Forest Hills Fine Arts Center, 5.8 miles from Frederik Meijer Gardens and 6.2 miles from Aquinas College. The hotel features family rooms. Guest rooms are equipped with air conditioning, a flat-screen TV with cable channels, a fridge, a coffee machine, a shower, free toiletries and a desk. Guest rooms at the hotel come with a private bathroom equipped with a bath. Grand Valley State University - Pew Campus is 8.6 miles from Extended Stay America Select Suites - Grand Rapids - Kentwood, while Van Andel Arena is 9.2 miles away. Gerald R. Ford International Airport is 2.5 miles from the property.
Room Types
Studio Queen Accessible Non-Smoking (refundable)
Studio Queen Non-Smoking (refundable)
Studio King Non-Smoking (refundable)
Studio 2 Doubles Non-Smoking (refundable)
Deluxe King Non-Smoking (refundable)
Deluxe 2 Full Accessible Non-Smoking (refundable)
The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees.
Check in / Check out
Check in time:
3:00PM
Check out time:
11:00AM
Features and Amenities
- Air Conditioning
- Air Conditioning In Public Area
- Alarm Clock
- Bathtub
- Cashless Payment Available
- Cleaning Products Available
- Coffee/tea Maker
- Daily Disinfection
- Desk/workspace Available
- Elevator
- English
- Facilities For Disabled Guests Available
- Family Rooms
- First Aid Kit Available
- Fitness Center
- Food Delivery
- Free Parking
- Free Wi-Fi
- Guests Can Opt-out Of Daily Cleaning Service
- Hair Dryer
- Hand Sanitizer In Guest Accommodation And Key Areas
- Heating
- Heating In Public Area
- Hygiene Certification
- Ironing Amenities
- Kitchen
- Kitchenette
- Kitchenware
- Laundry Services
- Microwave
- Non-Smoking Rooms Available
- Non-smoking Property
- On-site Parking
- Pets Allowed (charges May Apply)
- Physical/social Distancing Guidelines
- Protective Screen Or Physical Barriers In Appropriate Areas
- Refrigerator
- Separate Shower/bathtub
- Shared Kitchen
- Shared Stationery Such As Printed Menus, Magazines, Pens, And Paper Removed
- Smoke Alarms
- Staff Follow All Safety Protocols As Directed By Local Authorities
- Staff Trained In Safety Protocol
- Sterilizing Equipment
- TV & Movies/Shows
- Telephone
- Toiletries Provided
- Vending Machine
- Wheelchair Accessible
Recent Reviews
Review
Very good
Negatives:
No one at desk. Waited an hour to get my room. Got there at 11:00 pm staff showed at 11:50. I called and no one could help me from the company. Said I needed to work it out with booking.com. Booking.com never go past hold. Thankfully they finally showed or I would have lost my money. Terrible experience. I will never use booking.com or this hotel again.
Review
Bad
Positives:
The room.
Negatives:
Disappointing Experience – Lack of Communication and Possible Profiling
I stayed at this property from 7/12/24 to 18/12/24 while visiting the U.S. as a doctor traveling from Europe to sit for a board exam. While the room itself was fine, my overall experience was deeply frustrating and left me with no choice but to share my concerns publicly.
Misleading Amenities: The booking.com listing mentioned a coffee machine, but I couldn’t find one in the room or anywhere else on the property.
Recurrent Access Problems: Every time I left my room, I couldn’t re-enter without going down to reception to have my key card reactivated. This inconvenience happened multiple times throughout my stay. On one occasion, the bathroom door also got locked, and I had to call the staff to open it.
Major Issue with Extended Stay:
I decided to extend my stay by one day and spoke to the reception about it. They confirmed it was fine, and I paid $40 for the extension.
The next morning, cleaning staff knocked on my door, informing me I had to check out. I explained that I had extended my stay, but they insisted otherwise.
To make matters worse, my internet connection was cut off. When I inquired, I was told that the $40 I paid was only for Wi-Fi, not for an extended stay – something the reception had not mentioned when I made the payment.
This explanation made no sense and felt completely unrelated to the situation.
Potential Profiling: As a European guest, I couldn’t help but feel there was some prejudice or profiling involved. The inconsistency in their explanations and the dismissive attitude of the staff left me feeling unfairly treated.
Unfulfilled Refund Promise: After raising the issue, the staff apologized and promised to refund the $40. However, it has now been nearly 10 days since I left the U.S., and I have yet to receive the refund.
What’s most upsetting is that if I had not extended my stay, no one would have come knocking on my door.
Review
Bad
Positives:
Nothing
Review
Bad
Positives:
Good furniture, heather working perfectly.
Negatives:
I found two roaches, I can add pictures, only one small soap bar at the bathroom, no shampoo and conditioner, small amount of towels. Bad.
Review
It looked good till I...
Positives:
Everything
Negatives:
The room was too small
Review
Superb
Positives:
Close to shopping and work
Negatives:
It was roaches in the room we were given another room but the roaches were in it also you had to pay for towels because they only give out two sets for three people
Review
If you don’t mind living...
Positives:
Kindness
Negatives:
friendliness
Review
I appreciate the people
Review
Very good
Positives:
Good
Negatives:
Good
Review
Exceptional
Review
Very good
Review
Passable
Review
Superb
Review
Superb
Review
Good
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