TownePlace Suites by Marriott Detroit Troy

Negatives: The staff were completely indifferent - not rude, certainly, but not especially welcoming or helpful. The room was tired and a bit grubby. Stained carpets and lots of dust.

Negatives: No fan in bathroom but otherwise all good!!

Negatives: The chlorine smell from the pool was overbearing when you walked into the pool area and the water was murky/cloudy. The free/included breakfast was one of the worst hotel breakfasts weve ever had.

Negatives: Not enough food option for breakfast

Negatives: I was on a road trip with my family, coming from Chicago, and we ended up arriving later than I expected. According to my GPS, we were expected to arrive shortly after midnight. We stopped to take a dinner break about a couple of hours away and I thought Ill just call the property to let them know well be arriving later than expected and to ask if theres going to be someone at the front desk to check in with. I called them to make sure itll be okay to check in late and instead of answering the question they asked for the name on the reservation. It was fine, I didnt think much of it, I said my name and then spelled it out. The person on the other end repeated the spelling totally wrong, so I spelled it out again slowly and clearly. And he was still repeating it wrong. So I decided to spell it out with NATO phonetics to help him understand, as one does. And he yelled at me I AM ASKING YOU TO SPELL YOUR NAME quite rudely. I told him thats what Im doing and I spelled my name clearly (without phonetics) again. He again, very rudely, said we do not have a reservation with that name! and hung up the phone. I was shocked. I realize my name is not John Smith but I also dont have an accent and I spelled my name very clearly, and even tried to be extra helpful using phonetics. I was shocked at how I was treated. I called back since I still needed the answer and I in fact did have a reservation contrary to what this person claimed. Someone else answered the phone and was equally rude. This one asked me my reservation number instead. I has to dig into my emails to find a number that resembled a confirmation number. I gave it to him clearly, not to repeat the previous mishap. He tells me that its not the right number. I was furious at this point. I just want to know whens the latest I can check in. Why do you need my name or confirmation number. Just answer the simple question. I was seriously considering making a booking elsewhere.