Extended Stay America Suites - Minneapolis - Eden Prairie - Technology Drive

Negatives: When I 1st walked in, I knew I booked at the wrong hotel. It was dirty, and not welcoming at all. At my arrival, the guy checking me in said they couldn't fulfill my reservation and the desk clerk was showing signs of being upset. Terrible customer service skills and made me feel like it was my fault. He finally handed me a key and as I was going to my car to find a parking spot, I found a lot of foreigners hanging out drinking and carrying on like drunk idiots. I ended up parking in a handicapped parking spot so as to be closer to the entrance & a we'll lit spot. The room wasn't very clean, floor was sticky, toilet seat was barely hanging on and the kitchen was hardly wiped down. The whole place smelled of cigarettes and I felt very unsafe all night with load talking & commotion all night long.

Negatives: The bathroom door handle was installed incorrectly which caused it to not be able to lock and to catch on the door frame. The bathtub was not clean. The toilet lid did not fit the toilet correctly.

Negatives: Needing to get all kitchen supplies crom the front desk vs inside rooms Room was not clean, in kitchen , bath and floors had garbage on them

Negatives: The room was dirty and had roaches. When requesting a refund, they denied it and charged us for both days.

Negatives: very dirty, didn’t feel safe

Negatives: Dirty rooms, no decent breakfast

Negatives: Room was not clean. The bathroom was filthy. Sheets were not clean.

Negatives: Had booked two rooms and didnt need two, tried to cancel with booking.com they said they contacted the manager of our stay with no reply, when we arrived the manager said no problem with only using one room and he would call booking .com, we were billed for two rooms and it is difficult to get ahold of booking.com,

Negatives: I booked 2 rooms as I was initially bringing my pets to attend the funeral of our daughter, we did not bring our pets and only needed one room, I talked to the mamnager and he was to call booking.com as he did not think we were charged for the two rooms, my visa statement says we were charged for two rooms when we only used one. how do I resolve this cannot find anyone on bookin.com to talk to

Negatives: One light for the desk wasn't working.

Negatives: Unfriendly staff. Room was dirty. Remote for tv didn’t work. Bathtub was filthy. No light bulbs in lamps. The so called breakfast was a mini muffin and the coffee pot was empty.