DoubleTree Suites by Hilton Minneapolis Downtown

Negatives: There was a crusty spot on the bedroom floor, between the beds, that I couldn't identify and tried to avoid. The ceiling above the check-in counter was open, making the facility look unkempt and the credit card machine at the parking gate was temperamental both ways.

Negatives: 1. The coffee machine was not cleaned. It had dust in it. I checked it before making coffee. I am pretty sure that the machine has not been cleaned for awhile and if I had used it, I might have had stomach issues. 2. The shower did not have a curtain. I mentioned it at the front desk on the night of my arrival. When nothing was installed till 4/4:30 pm next day, I called reception. They said they would update me about it. I waited for 30-45 minutes and took a shower. Someone came in around 5:30 or 6 to install the shower curtain. I am not sure why there were no shower curtain in the first place. Usually, Motel 6 and Days Inn have shower curtains in their bathroom. 3. There were no housekeeping during the days I stayed.

Negatives: There wasn't a coffee maker in the room but there were coffee packets and cups.

Negatives: Front desk staff was not helpful or friendly. Cellphones in their faces when we entered. Put us in the wrong room. Paid an additional $90 for parking. The room was very run down. Arrived and parked in the ramp, door to the hotel was locked, had to walk around the ramp to the front door.

Negatives: I was told breakfast ended at 10am by calling Hilton. During the weekdays it ends at 9am. I asked the concierge for a refund and she dismissed it saying its a "prorated" room so, she couldn't do anything. I would never include breakfast just wait.

Negatives: My room was not ready and there was a huge line with staff working to locate a room. They had to give us a different room, which we accepted with less beds only because we were standing in line for a long time, and it was making us late to our destination for the evening. The room had nasty lamp shade on desk, and the windows not sealed well, as I could hear the wind whipping around in the bedroom section. We also faced the parking lot and I could hear people locking their cars throughout the night. When we arrived, I heard a different staff offering cookies and water to them, we were not offered that. The next day I asked about the cookies and a different staff stated they are complementary. The parking lot is very small, and difficult to maneuver unless you are familiar with city parking and driving. The lower level is very low ceiling, so cars only are best. I was disappointed in the stay.

Negatives: it was a wet spot on the carpet next to the bathroom door that we kept stepping on.

Negatives: The pull out couch could use some cleaning or replacing. The elevators were beeping constantly, and one not working.