Crowne Plaza Minneapolis West

Negatives: I asked two different staff about their pet policy and was told it was completely refundable charge. Then was charged $25 per night for my pet after check out. I called to inform them of this and they did nothing.

Negatives: Our room needs major updating and new carpet. There was a huge red stain on the carpet floor and walls in the bathroom need a major wipe down.

Negatives: Off the bat when we checked in, the staff did not give us any information. Not where to find parking, fitness center, pool, breakfast, or anything. We hit the pool right away and the hot tub was not very hot and the whirlpool aspect was not working. The stairwell we used to get back up to our room reeked of urine. Then we could not get back in our room, which happened several times after. The key card would seem to work and the door would make an unlocking sound but not open, taking lots of tries. The water in our shower did not get above lukewarm but was mainly cold. The AC in the room is not great and the front desk was out of fans. Lastly, our room was by the back and fitness center entrancewhich you did not need a key card to enter, which I have never encountered at a hotel before, that you can just walk right into a back door. I travel to this area a few times a year and will make sure to book elsewhere. Huge disappointment given the price

Negatives: Dirty, empty, very expensive, not well maintained,

Negatives: I wasnt there long enough to notice flaws.

Negatives: There is a huge problem with the housekeeping staff. The toilet was broken (with feces in toilet). The shower was stained and had not been washed - had soap and dirt film. They no longer offer free bottled water. The staff is unpleasant and complained about the housekeeping staff. I had to get 3 rooms when checking in.

Negatives: Pool and hot tub heaters were down. They knew they were down and didn't say anything and didn't plan on even checking to get them fixed until Monday.

Negatives: Our room was pretty far from the entrance even though it was a handicapped room. The shower had very hot water and we were unable to find a comfortable temp. The shower didnt drain and started to flood the bathroom. Upon check out the lobby was so full with Girl Scouts selling cookies and another event going on in the attached room to the lobby. This hotel is a very large facility catering more to events than just individual travelers. Limited parking for handicapped, we ended up having to park on the other side hotel.

Negatives: Your sauna bench needs repairs