Hampton Inn By Hilton Columbus I-70e/Hamilton Rd.

Negatives: N/a

Negatives: Bad customer service. They only clean my unit once within the seven days stay

Negatives: I'm on arriving at the hotel I noticed trash in the parking lot. Outside of the building was it maintained very well so it creates an impression of that I choose the right place. It was not the image that I usually associate with Hampton inn hotels.

Negatives: The phone didn’t work in the room

Negatives: Nothing

Negatives: Up keep up the room Things broken Door had a gap Mold in bathroom Splatters on wall Lobby was dirty Floors near the elevators was dirty Pool was not as pictured, dirty, chiped paint, felt spooky

Negatives: Carpets in room were dirty and stained. Couch was in bad shape. Bed was ok. A general feeling of being run down. Not typical of Hampton Inns. Either needs an upgrade or to be torn down.

Negatives: we booked through 3rd party (booking.com) & when we checked into the hotel there was a $150 hidden security deposit fee that we were unaware of. Also the amount that we paid for our room through booking.com was not visible on your computer at check in...they wanted us to repay full price & get reimbursed later after you worked out the computer system. Huge inconvenience!! unexpected money needed!! we had to call the manager to straighten it out. Then we get to the room & only 2 towel sets available when we checked in for 3 adults & 2 children. When we called for more towels, there were none clean !! we had to wait until laundry was done. The front desk said they would bring them to our room when they were finished that evening. The next morning, We went to the front desk because the towels were never brought to our room. The front desk agent said that we were supposed to come get them ourselves last night & that is why we didn't get them!! she was very rude! At this point i was very upset with the hotel service. I explained to her that that was not the case, that we were told that the towels would be brought to our room!! she could see that I was becoming irritated, so she cut me off & said that she was just joking with me. She ended up handing me more towel sets. The blanket on our bed was dirty...so I took it off & slept without it. I placed it on the floor with our dirty towels to make sure that the housekeeper would not put it back on the bed without washing it first. (some hotels only change the sheets & pillow cases & not the blankets)

Negatives: Clean

Negatives: One towel for bath room. Mattress felt like it had a hole in the middle. Woke up with backache. Noisy air conditioner. Breakfast fine.

Negatives: Stains on the carpet. The outside was in a rough looking neighborhood.

Negatives: The room should have been ready when promised. It said that you could check in at 4PM. We didn't even get checked in until 10:20PM . When we got there the lobby was full of people and none of them got there room on time either. This was the worst experience that I have ever had at a Hampton Inn. NO employees had name badges or uniforms , so you didn't even know who worked there. The room was not very clean.

Negatives: Things were in disrepair & no towels in room. No hairdryer either. Beds & pillows were uncomfortable