Residence Inn by Marriott Oklahoma City South

Negatives: The staff changed my room, there was no door plaque just writing in sharpie on the wall, it was absolutely filthy and I had to clean it myself. There was one tiny trash can in the room, not even a trash can in the bathroom, there was a huge spider in its web in the bathroom, I asked for a later check out two hours prior and got an extra 30 minutes…at 1233 the front desk was rushing me out after already being told by I guess the housekeeper that it said 12. Every time I walked in as I was trying to get my sick child loaded up and all my stuff both the housekeeper and the front desk associate were calling the room and telling me my time was up. When I went to leave, the woman rushed out and told me my card wasn’t working to check out but I had already paid online. My husband is black and I am white and I felt like they wanted us to leave maybe because of that. I don’t know what possessed them to be so INHOSPITABLE. Also the breakfast was deplorable, the patio had trash overflowing and there was trash full in the hallway and every single door and surface was covered in splatters and brown gunk and the whole place smells like smoke with no smoking signs all over the place. The woman who checked me in had me do it on here to get it cheaper and I don’t even think I did. 0/10 never would recommend and I’m very upset. I had to use my time cleaning the hotel room myself….and then the staff being that way…

Negatives: Nothing! Marriott should be ashamed to have their name on this property! Horribly out dated, check in staff was rude, paying more attention to boyfriend in lobby than checking us in. Couldn’t get anyone to answer front desk phone. There were hairs weaved into the towels.

Negatives: Bathroom filthy. Mold in shower and toilet was loose and not bolted and would not flush. Towels were used and dirty. Breakfast was supposed to be 7:00 AM but not until 8:30. Room smelled musty. Keys stopped working

Negatives: Rude!

Negatives: Nothing

Negatives: This is an older style hotel. There are no phone charging ports and the electric plug ins are hidden behind furniture. But this is a simple inconvenience and will not stop us from coming back.

Negatives: The bed is an old spring bed and it’s horrible if you have any kind of mobility problems. The hotel is neglected and in need of repairs. Key readers on all exit doors are broken so now just exits. Kitchen light burnt out before I arrived and never replaced. I’m assuming the ice machine broke and has never been fixed. Breakfast is hit or miss especially on the weekends, sometimes it’s out sometimes there’s a storm and only the outlets in the kitchen go out!? Half of washers and dryers are out of order.

Negatives: Nothing

Negatives: The credit charge needs to be reimbursed immediately because the receptionist abandoned the front desk and we never checked into the property. There was also an African American family that reserved a room, and were waiting outside as well. The man said he walked up to the glass entrance, the receptionist looked at him from the desk area without saying anything to him and went into the back room. The African American woman was on the phone with someone in corporate customer service and they also tried to contact the site but was not getting a response. Me and my partner decided to leave and check in to another hotel because it was late, needed to sleep to leave out early the next day.

Negatives: Na

Negatives: The fridge did not work. They only had one luggage cart for the whole hotel. Not the cleanest.

Negatives: They Charged me a different rate that the one arranged by booking. It was very uncomfortable to arrange the correct amount with the front desk Additionally, they provided a room that was not properly clean