Hilton Garden Inn Philadelphia Center City

Negatives: No restaurant in place but not critical

Negatives: The Wi-Fi was difficult to connect to via the web page, and the hotspot connection was not ideal for downloading or uploading files. The room lighting was a bit dim, but the table lamp provided adequate light.

Negatives: We did not receive room service even after repeatedly calling the front desk. This happened for 2 out of 7 days we stayed there. Completely disappointing service. They are not responsive for our compensation requests as well.

Negatives: The heater in my room did not work for 2 of the 3 nights during my stay. Finally, it was repaired and worked a bit better for the last night, but did not heat to the set temperature on the thermostat. Also, some of the staff was good, but some were not friendly (most of the restaurant staff were inattentive and seemed to be more busy having fun with each other than serving their guests). I was given coupons to use for breakfast since it was included in my reservation--but the restaurant staff never checked them. The choice of the breakfast and dinner menu items was fair. Also, the hotel may have damaged my suitcase when it was in storage! Upon checking out, I had the hotel hold my bags for a few hours before leaving for the airport. When I returned, I noticed that the retractable handle on my suitcase had been bent, perhaps by an item falling on it while in storage. I only noticed the damage once I had left the hotel. I just wish more care had been taken to my luggage while in storage. So in short, I did not like: the somewhat broken heater, the rude breakfast staff (not all, but a few), and the handling of my luggage.