Radisson Lackawanna Station Hotel Scranton

Negatives: Checkin was delayed, staff coukd have been friendlier.

Negatives: We stayed at this hotel for one night in October 2024, and unfortunately, it was one of the worst experiences we've had. From the moment we entered the room, it was clear that the quality was far below what we expected based on the high price and good ratings. The room itself was incredibly small and felt claustrophobic. There was barely enough space to move around, which made it uncomfortable. Basic amenities were missing—there was no bar soap, and the toilet paper was so thin and poor in quality that it felt almost unusable. The bathroom was with visible stains on the toilet that made it look unhygienic and poorly maintained. The TV in the room was very old and outdated, which wouldn't have been a big issue if the overall experience was better, but it added to the disappointment. The noise level was unbearable; we could hear constant sounds from neighbouring rooms and the hallway, making it impossible to relax. To make matters worse, the staff were rude, adding to our frustration. The room was also poorly ventilated, making it feel extremely stuffy and uncomfortable to breathe in. Simple, expected items like slippers, toothbrushes, and other basic toiletries were not provided. This hotel does not deserve its current rating. The only reason our expectations were high was because of the price and the glowing reviews, but even with modest expectations, this experience would have been far below average. I cannot recommend this hotel to anyone looking for a comfortable or pleasant stay.

Negatives: Old , broken, worn out and poorly functioning furniture and equipments Toilet paper holders broken Toilet itself - old and not in best function Not enough light in bathroom Supplies were inadequate.

Negatives: Nothing.

Negatives: My room had a large window but due to the historic facade, it started about 5 feet off the floor so the main view was sky. This was okay w me but others might prefer a different floor. Also, the hotel is rather thinly staffed (no PM housekeeping staff, only one person ever at reception).

Negatives: Smelly room

Negatives: The HVAC was a little loud.

Negatives: There is no fan to exhaust in the washrooms.

Negatives: The food was average and overpriced. The TV in the room was very small and low quality picture. My husband and I stayed on the second floor and we could hear a lot of noise from the floor below throughout the day and night.