Hampton Inn By Hilton And Suites Providence/Warwick-Airport

Negatives: Not enough hot water for a hot bath. Children screaming in the hall

Negatives: The mattress is too soft and my husband and I kept rolling into the middle of the king bed into each other. In the morning I plugged the hair dryer into the outlet and ALL THE LIGHTS WENT OUT. The staff was NOT TRAINED on how to go to the circuit breaker panel and reset. I had to get dressed by the light of my cell phone and I nearly missed my early morning flight.

Negatives: Staff was rude, bed was sunk in the middle, bathroom door didn’t close all the way

Negatives: Needed more options

Negatives: Our room was dark, the window was against a brick wall. There were stains on one of the sheets on the bed, the bathroom floor was sticky, the tv remote was missing buttons, and we couldn’t connect to streaming services on the television.

Negatives: They kept me awake all night ! Front desk girl who took my identification, credit card came pounding on my door at 12:15 am asking who I was , she kept calling me the wrong name and proceeded to tell me someone was trying to use my identity to check into a room and then walked away ! We called minutes later to get a thorough explanation , we did not receive one . Then at 5 am I received an email of my receipt, it had an incorrect credit card number on it , was not mine . Went down to straighten that out . She did not have my info and kept calling me the wrong name . I assume she put me in the wrong room that I booked and paid for on booking.com. Spoke to another person after her shift and felt I deserved a refund since I tossed and turned all night worried about my credit info in the wrong hands ! I emailed them , spoke directly to them and there was no resolution! Room was filled with ants as well .

Negatives: Room’s facilities is outdated. Only 2 dim light in room, bath soap, shampoo, conditioner are empty, swimming pool’s towels not in site….., access key to pool not working, need to run back & fore to the front desk

Negatives: This hotel refused to honor my reservations and gave the rooms away before we arrived, leaving me, my wife, my toddler, my 4 year old, my father, and my sister stranded without lodgings at midnight before a 6 am flight after driving 4 and a half hours from Bangor, Maine due to a flight cancellation.