Extended Stay America Suites - Memphis - Wolfchase Galleria

2520 Horizon Lake Drive
Memphis, TN 38133, US

6.4 Rating | 2.5-Star Hotel |

Pets are always welcomed guests! A maximum of two pets are allowed in each suite. A $25 (+ tax) per day, per pet non-refundable cleaning fee for the first six (6) nights. Each day thereafter is a $10 non-refundable fee (+tax) per day, per pet. The first seven (7) nights are payable the first night of your stay and is charged at check-in. Service animals will be exempt from this charge. Height and length restrictions apply: pets can be no longer than 36 inches and no taller than 36 inches.

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About This Property

This Extended Stay America - Memphis - Wolfchase Galleria is located in Memphis and especially designed for longer stays, with all rooms featuring a fully equipped kitchen. The hotel offers free WiFi and a 24-hour front desk. Every kitchen at Extended Stay America - Memphis is equipped with a stove top, microwave and a refrigerator. The hotel also provides guests an iron and ironing board and upgraded bedding with extra pillows in every room. A grab-and-go breakfast is served every morning and includes bars, muffins, hot cereal, coffee and tea. Laundry facilities are available. The property offers free onsite parking. Attractions within close proximity to the hotel include the Wolfchase Galleria Mall, the Graceland and the Memphis Zoo.

Room Types

Standard Room (refundable)

Standard Room.
Sleeps up to 2
Free cancellation
Pet fee USD 25 per pet, per day maximum USD 150 per stay, plus tax.
(Pet fees are paid directly to the hotel upon check-in.)

$82.99

nightly

$597.12 total

for 6 rooms

includes taxes & fees

Select

Room Details

Policies

Cancellation Policy

Good news! Before Monday, Dec 2nd, 2024 at midnight local hotel time (in Chicago), you may cancel your reservation for a full refund. Between Monday, Dec 2nd, 2024 at midnight and Tuesday, Dec 3rd, 2024 at midnight local hotel time (in Chicago), you may cancel your reservation for a partial refund. After Tuesday, Dec 3rd, 2024 at midnight local hotel time (in Chicago), you are not allowed to change or cancel your reservation. If you cancel your reservation after Dec 3, you will still be charged for the full amount.

Refund Policy

Any cancellation received within 1 day prior to arrival date will incur the first night charge. Failure to arrive at your hotel or property will be treated as a No-Show and will incur the first night charge (Property policy).

Photo Policy

The reservation holder must present a valid photo ID and credit card at check-in. The credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkout. These #START_PHOTO#charges#END_PHOTO# may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in the room rate.

Rate Description

Special Rate

Hotel Occupancy Policy

All rooms booked for double occupancy (i.e. 2 adults). Accommodations for more than this are not guaranteed.

POLICY_PREPAY

$597.12 will be charged to your credit card.

Room Charge Disclosure

Your credit card is charged the total cost at time of purchase. Prices and room availability are not guaranteed until full payment is received.

Hotel Pet Policy

Pets are allowed on request. Charges may apply.

Important Information

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property currently isn't accepting guests from certain countries on dates where such guidelines exist. Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19). As a result of the coronavirus (COVID-19), this property has temporarily suspended its shuttle services. Due to the coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas. In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Please note that only weekly housekeeping services are provided. For a stay of 8 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen and more. Fresh towels and linen can be exchanged at the front desk at any time. Daily housekeeping services are available for an additional fee. The grab-and-go breakfast served includes breakfast bars, muffins, hot cereal, coffee and tea only. A valid credit card is required at check-in for payment, cash is not accepted.

Standard Room (refundable)

Standard Room.
Sleeps up to 4
Free cancellation
Pet fee USD 25 per pet, per day maximum USD 150 per stay, plus tax.
(Pet fees are paid directly to the hotel upon check-in.)

$82.99

nightly

$597.12 total

for 6 rooms

includes taxes & fees

Select

Room Details

Policies

Cancellation Policy

Refund Policy

Photo Policy

Rate Description

Special Rate

Hotel Occupancy Policy

All rooms booked for quadruple occupancy (i.e. 4 adults). Accommodations for more than this are not guaranteed.

POLICY_PREPAY

$597.12 will be charged to your credit card.

Room Charge Disclosure

Your credit card is charged the total cost at time of purchase. Prices and room availability are not guaranteed until full payment is received.

Hotel Pet Policy

Pets are allowed on request. Charges may apply.

Important Information

Standard Room (refundable)

Standard Room.
Sleeps up to 4
Free cancellation
Pet fee USD 25 per pet, per day maximum USD 150 per stay, plus tax.
(Pet fees are paid directly to the hotel upon check-in.)

$87.99

nightly

$632.40 total

for 6 rooms

includes taxes & fees

Select

Room Details

Policies

Cancellation Policy

Refund Policy

Photo Policy

Rate Description

Special Rate

Hotel Occupancy Policy

All rooms booked for quadruple occupancy (i.e. 4 adults). Accommodations for more than this are not guaranteed.

POLICY_PREPAY

$632.40 will be charged to your credit card.

Room Charge Disclosure

Your credit card is charged the total cost at time of purchase. Prices and room availability are not guaranteed until full payment is received.

Hotel Pet Policy

Pets are allowed on request. Charges may apply.

Important Information

Standard Room (refundable)

Standard Room.
Sleeps up to 3
Free cancellation
Pet fee USD 25 per pet, per day maximum USD 150 per stay, plus tax.
(Pet fees are paid directly to the hotel upon check-in.)

$94.99

nightly

$681.78 total

for 6 rooms

includes taxes & fees

Select

Room Details

Policies

Cancellation Policy

Refund Policy

Photo Policy

Rate Description

Special Rate

Hotel Occupancy Policy

All rooms booked for triple occupancy (i.e. 3 adults). Accommodations for more than this are not guaranteed.

POLICY_PREPAY

$681.78 will be charged to your credit card.

Room Charge Disclosure

Your credit card is charged the total cost at time of purchase. Prices and room availability are not guaranteed until full payment is received.

Hotel Pet Policy

Pets are allowed on request. Charges may apply.

Important Information

Standard Room (refundable)

Standard Room.
Sleeps up to 4
Free cancellation
Pet fee USD 25 per pet, per day maximum USD 150 per stay, plus tax.
(Pet fees are paid directly to the hotel upon check-in.)

$94.99

nightly

$681.78 total

for 6 rooms

includes taxes & fees

Select

Room Details

Policies

Cancellation Policy

Refund Policy

Photo Policy

Rate Description

Special Rate

Hotel Occupancy Policy

All rooms booked for quadruple occupancy (i.e. 4 adults). Accommodations for more than this are not guaranteed.

POLICY_PREPAY

$681.78 will be charged to your credit card.

Room Charge Disclosure

Your credit card is charged the total cost at time of purchase. Prices and room availability are not guaranteed until full payment is received.

Hotel Pet Policy

Pets are allowed on request. Charges may apply.

Important Information

Standard Room (refundable)

Standard Room.
Sleeps up to 2
Free cancellation
Pet fee USD 25 per pet, per day maximum USD 150 per stay, plus tax.
(Pet fees are paid directly to the hotel upon check-in.)

$99.32

nightly

$712.32 total

for 6 rooms

includes taxes & fees

Select

Room Details

Policies

Cancellation Policy

Refund Policy

Photo Policy

Rate Description

Special Rate

Hotel Occupancy Policy

All rooms booked for double occupancy (i.e. 2 adults). Accommodations for more than this are not guaranteed.

POLICY_PREPAY

$712.32 will be charged to your credit card.

Room Charge Disclosure

Your credit card is charged the total cost at time of purchase. Prices and room availability are not guaranteed until full payment is received.

Hotel Pet Policy

Pets are allowed on request. Charges may apply.

Important Information

The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees.

Check in / Check out

Check in time: 3:00PM

Check out time: 11:00AM

Features and Amenities

24-Hour Front Desk
Air Conditioning
Air Conditioning In Public Area
Alarm Clock
Bathtub
Cashless Payment Available
Cleaning Products Available
Coffee/tea Maker
DVD/CD/Blu-ray Player
Daily Disinfection
Desk/workspace Available
Elevator
English
Facilities For Disabled Guests Available
Family Rooms
Fire Extinguishers
First Aid Kit Available
Fitness Center
Food Delivery
Free Breakfast
Free Parking
Free Wi-Fi
Guests Can Opt-out Of Daily Cleaning Service
Hair Dryer
Hand Sanitizer In Guest Accommodation And Key Areas
Heating
Heating In Public Area
Hygiene Certification
Ironing Amenities
Kitchen
Kitchenette
Kitchenware
Laundry Services
Meeting/Banquet Facilities
Microwave
Non-Smoking Rooms Available
Non-smoking Property
On-site Parking
Outdoor Pool
Pets Allowed (charges May Apply)
Physical/social Distancing Guidelines
Protective Screen Or Physical Barriers In Appropriate Areas
Refrigerator
Safety Deposit Box
Separate Shower/bathtub
Shared Kitchen
Shared Stationery Such As Printed Menus, Magazines, Pens, And Paper Removed
Smoke Alarms
Sofa
Spanish
Staff Follow All Safety Protocols As Directed By Local Authorities
Staff Trained In Safety Protocol
Sterilizing Equipment
TV & Movies/Shows
Telephone
Toiletries Provided
Vending Machine
Wheelchair Accessible

Recent Reviews

Latrisha family with young children November 26, 2024

Positives: I came to lay my Dad to rest and this location was conveniently placed to make moving around the West Memphis area, as I was new and unfamiliar with the city itself. My room was in a location on the floor where I wouldn't be disturbed by noices of other guests entering the floor. Room temperature was good. The kitchenette was convenient as we traveled with food and it was able to be kept fresh until we hit the road again. The staff was very friendly and professional. The facility was very clean and comfortable. Quiet location inside and out. I even managed to leave one of my bags, it was located by the facility maintenance and the Front desk clerk Derica called to inform me. We made arrangements for me to come back and pick it up. I was so appreciative of that. I will be booking again.

Negatives: No problem existed

Review

Amazing experience at this location

Demetria young couple November 17, 2024

Review

Exceptional

Timothy young couple November 16, 2024

Review

Exceptional

Campbell young couple November 13, 2024

Positives: Friendly and clean

Negatives: How far is from the Main Street

Review

Nice

Marvin family with young children November 12, 2024

Positives: The area, it was right behind the mall. Plenty of places to eat

Negatives: Needs firmer mattresses

Review

Good

Chandra family with young children November 12, 2024

Positives: I like that the staff was friendly and the take and go breakfast options.

Negatives: I didn’t like the parking lot, it was riddle with trash, and a few fights happened on the lot. I didn’t get much sleep because of a couple was fighting each night I was there. Too much arguing and physical abuse during the wee hours of the night. The bed was like sleeping on a flat board! The toiletries seem like they were for people in prison. Lastly, I didn’t like that I had to go to the front desk to get towels & other things. Why ask your guests to tip the staff when we have to work almost as hard as they do!?

Review

I would never stay at...

Tekiela family with young children November 11, 2024

Positives: Staff was friendly and polite.

Negatives: The mattress on the let out couch was dirty, the tub was also dirty , your shower was not working , and your headboard of the couch was dirty,The sink was dirty ,your arm chair had an weird smell and would not let out and your walls are dirty.

Review

Disappointing we didn’t even bathe...

Tyra solo traveller November 10, 2024

Positives: The staff was nice. Tyrone has the best customer service skills even though he's new!

Negatives: Even though I was in a handicap room, the shower only went has high as my waist. There were spiders in the shower and kitchen area. There was also a leak under the sink in the bathroom. Because there were no more available rooms I had to just stick it out there.

Review

It doesn't seem like there's...

Tamika family with young children October 23, 2024

Review

Exceptional

Shelvia family with young children October 21, 2024

Positives: Everything . Room was clean. Staff very friendly

Review

Exceptional

Kiera young couple October 21, 2024

Review

Bad

Rosalind solo traveller October 14, 2024

Review

Exceptional

Jerry review category business travellers October 10, 2024

Positives: Check in went well and they tried to get me the accommodations I requested but the hotel was too full to get me closer(I have a limp and distances are a little tough)

Negatives: Room was "shopworn" and carpeted areas needed cleaning-parking lot had potholes and hadn't been cleaned in sometime-they have a lot of construction workers that stay there and they feel they can clean their vehicles on property-not the property's fault but it makes it difficult to get through the area

Review

Passable

Melissa family with young children October 1, 2024

Positives: It was a place to sleep for the night

Negatives: We was charged twice for one room

Review

Bad

Cameron young couple September 29, 2024

Positives: I didn’t get up for breakfast.

Negatives: The upkeep of the room could have been better. A sink faucet dripped all night and could not turn off.

Review

It was ok. Not the...

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