Hampton Inn By Hilton & Suites Memphis/Shady Grove
962 South Shady Grove Road
Memphis, TN 38120, US
Memphis, TN 38120, US
Hampton Inn By Hilton & Suites Memphis/Shady Grove welcomes pets at their pet-friendly accommodation. Pet fee is $50/stay (1-4 nights) $75/stay (5+ nights) The number of pets allowed is 2. Pet weight limit is 75 lbs. No breed restrictions. *Both dogs and cats are welcome.
About This Property
Located 10 miles from Stax Museum of American Soul Music, Hampton Inn & Suites Memphis East Germantown Area offers 3-star accommodations in Memphis and has a seasonal outdoor swimming pool, a fitness center and a shared lounge. Featuring family rooms, this property also provides guests with a sun terrace. The property has a 24-hour front desk, a shuttle service, a business center and free WiFi throughout the property. Some rooms also offer a kitchen with a fridge, a dishwasher and a microwave. At the hotel all rooms have air conditioning and a flat-screen TV. Guests at Hampton Inn & Suites Memphis East Germantown Area can enjoy an American breakfast. Brown Park is 11 miles from the accommodation, while Fire Museum of Memphis is 12 miles from the property. Memphis International Airport is 8.1 miles away.
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Check in / Check out
Check in time:
3:00PM
Check out time:
12:00PM
Features and Amenities
- 24-Hour Front Desk
- 24-hour Security
- Air Conditioning In Public Area
- Airport Shuttle (charges May Apply)
- Balcony/terrace
- Cleaning Products Available
- Contactless Check-in/out
- Convenience Store
- Daily Disinfection
- Daily Housekeeping
- Designated Smoking Area
- Elevator
- English
- Express Check-In/Check-Out
- Facilities For Disabled Guests Available
- Family Rooms
- Fire Extinguishers
- First Aid Kit Available
- Fitness Center
- Free Breakfast
- Free Face Masks
- Free Parking
- Free Wi-Fi
- Hand Sanitizer In Guest Accommodation And Key Areas
- Heating In Public Area
- Hygiene Certification
- Individually-wrapped Food Options
- Ironing Amenities
- Kitchen
- Kitchenware
- Laundry Services
- Luggage Storage & Lockers
- Meeting/Banquet Facilities
- Non-Smoking Rooms Available
- Non-smoking Property
- On-site Parking
- Outdoor Pool
- Pets Allowed (charges May Apply)
- Physical/social Distancing Guidelines
- Protective Screen Or Physical Barriers In Appropriate Areas
- Restaurant(s)
- Room Service
- Safety Chain And/or Latch On Doors Available
- Safety Deposit Box
- Shared Stationery Such As Printed Menus, Magazines, Pens, And Paper Removed
- Shuttle Service (charges May Apply)
- Smoke Alarms
- Staff Follow All Safety Protocols As Directed By Local Authorities
- Staff Trained In Safety Protocol
- Sterilizing Equipment
- Taxi Service
- Ticket Services
- Tour Services
- Vending Machine
- Wheelchair Accessible
Recent Reviews
Positives:
people were very nice
Negatives:
it was unkempt. at first sight at front door flower pots all unraveling. walk in lobby and overpowering smell of air freshener.
did not do daily cleaning of my room. asked for hangers upon check in and never received.
Review
I wouldnt stay again or recommend
Positives:
The staff was great
Negatives:
The sink stopper was stuck, causing water not to drain. The refrigerator was not stable. The stand where it was located was heavily damaged causing it to rock when opened. The room was not cleaned, even though I intentionally left the do not disturb hanging tag off of the door. It was a two day stay.
Review
Great staff but maintenance needs to correct issues in the room.
Positives:
It was clean
Review
It was a very good place to stay
Positives:
Great
Negatives:
Everything was wonderful
Review
Exceptional
Positives:
Location was convenient. Breakfast was very minimal, room was clean but things were not stocked in the bathroom. Most of the staff was very friendly and helpful.
Negatives:
Breakfast, bathroom essentials were not restocked upon arrival.
Review
Good location.
Positives:
Beds and pillows were very comfortable.
Breakfasts provided were good. Variety of food to choose from.
Negatives:
No ice in the ice machines and vending machines in the upper levels' "ice and vending" areas. Elevator near check-in was out of order - caused customers to have to walk through back hallways to use another elevator.
Review
Pleasant
Positives:
Plenty of coffee 24/7 Nice menu change daily
Negatives:
Maybe one more hot item (starch)
Review
Maybe a little more communication between departments. Seems that the buck was passed one too many
Positives:
The hotel was in a great location, Very clean & the staff was friendly & helpful
Negatives:
N/ A
Review
Exceptional
Positives:
Everything
Negatives:
N/A
Review
Exceptional
Review
Good
Review
Perfect
Review
Perfect
Positives:
Great location, easy to get to, and felt very safe with the surrounding environment. We booked the hotel specifically because a pool is listed on the website. The staff was very friendly, and knowledgeable, and helped us sort out our concerns with their renovation and pool.
Negatives:
I was traveling with my 7 and 8-year-old kids. When we arrived, the pool and hotel are under renovation, which will be great when it's done. I would not have booked the hotel had we known the pool and the hotel were under renovation. The staff did call the Embassay suites next door and they granted us access to use their pool, the gesture was greatly appreciated. The pool and hot tub at the Embassy suites was poorly maitained at the time. We did stay for a bit and again appreciated the opportunity for them to burn off some energy after a very long car ride.
Review
Convenient location, and hoping that the renovation is done soon for your current and future guests.
Review
Exceptional
Positives:
The breakfast was good could have been better but it was okay but my main reason for answering the questions here is because we were charged double for the two rooms for incidental that we were not aware of and was told that we would receive a refund for that and havent as of yet
Negatives:
The double charge for incidental at check in
Review
Overall it was a good stay
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