Homewood Suites By Hilton Memphis-Hacks Cross

Negatives: Business Procedure How in TF do you cancel someone’s reservation that was made over a half a year prior for a Church Convention? COGIC ? Guess they realized you could get more$$ out of last min church reservation so screw the people who did due diligence and made reservations prior to rate raise. You all should be ashamed to carry Hilton name! And promise to GOD I will never recommend nor ( attempt ) to stay at this property. Girl at front desk literally said, your room was given to someone else, even after confirm the night before when leaving Miami Florida. Horrible!!!! HORRIBLE HORRENDOUS AND NEED NEW MANAGERIAL LEADERSHIP

Negatives: Counter tops we're not clean had sticky stuff on desk and kitchen counter and left over rose petals around the foot of bed left by last guest and the kitchen table light was out as well as the light above the stove top

Negatives: This was the worst hotel experience I have ever had in my entire life!!!! The hotel was filthy…we should have known something just by the appearance of the elevator and hallways alone. The first room (312) was horrible and the second one (318) wasn’t that much better. There were spots all over the walls and lamp shades which appeared to be body fluids and blood. The linen was dirty. There was pubic hair on the shower walls and toilet! At least 2 inches of dust was on the ceiling fans, side tables and tv stand! The kitchen was dirty! The stove top was rusted, the refrigerator and cabinets had food and grease spots all over it. The furniture looked like a cat had scratched all over it and the carpet looked like it should have been replaced years ago. My partner and I had to go to Walmart and purchase cleaning products, blankets and linen. We would have left the same night but we had been on the road for hours after a long day at work and did not have the energy to drive back home or look for another hotel. We had originally planned to stay two nights but checked out the next morning. I am appalled by the conditions of this hotel! IT MAKES THE HILTON BRAND LOOK BAD…

Negatives: NOTHING EVERYONE AND EVERYTHING IS.GREAT THANKS ALOT

Negatives: The silver wires in the room Lov

Negatives: Everything. Rented a suite with kitchenette that should have been fully stock and ready for use. Booked for 2 nights for 3 people on my way South. Nothing was in the room that should have been. Had to request everything right down to forks and spoons, paper towel and tissue. Didn't even had can opener, all furniture worn out, sofa and chair unusable had to purchase blower up mattress. Could feel bed springs, rugs were wore and raggedy, stove top old burned on food and rust, kitchen chairs peeling and shedding, toilet pressure low and no hot water. also saw insects and outside doors were still not locked or secured at 10 pm. Totally disappointed with this location. Have stayed at Homewood suites several times in other states and they were always great. Not sure what happened here.

Negatives: It was hard to get the room clean. I call several time for towels since no one came to clean the room. I had dirty towels for three days. The shower was dirty and mole was in the shower

Negatives: The only thing that I didn't like was that the pool was closed. I understand that the weather may have played a part but just to have that option would have been great. some people including myself just wanted to put their feet into the water.

Negatives: Nothing bad