Sonesta Simply Suites Memphis

Negatives: INACCURATE WEB DESCRIPTION!!! People were out front arguing LOUDLY @ around 3am. Doors banging during 11am til I left way before checkout because of disgusting feelings towards this place. ABSOLUTELY NOTHING LIKE OTHER SONESTAS FOR SURE!!! WASTED MONEY!!! and it makes me very cranky.

Negatives: Nothing

Negatives: They were very crooked. It was 2 employees that demanded we pay with cash. So they could pocket the money. They put us in a room (324) which was not clean, bathroom have mold on the walls and the ceiling. Toilet kept stopping up, the kitchen sink had a bad leak, and I had to buy a bucket to put under the sink so when I washed dishes the bucket could catch the water leaking. Then it was so bad we had to dump it twice a day. They would not put me in another room. Keep in mind they said I couldn’t book through booking.com anymore because they specifically put me in room 324 and demanded cash payments. I am sure Sonesta Simply Suite does not even know that room 324 is getting rented out because they would not give me receipts when I paid in cash. As soon as I demanded to be put in a more cleaner, comfortable,operable room and mentioned about me calling code enforcement. He threatened to put me and my family out. Then I finally demanded to be treated like a paying customer who gave them $109/ day for 50-60 days he told me I had to check out in the morning. I will be following up with my attorney and contacting Sonesta Simply Suite corporate office because I am sure they are not aware of the scheming and terrible Customer Service that they display. I am a very patient person and put up with a lot of BS from their shiesty staff. I even have proof through cashapp that I paid a Kal Patel over $4200 in payments for room 324 on top of 2,000+ in cash. Keep in mind that 2 of my kids got sick several times which had to have come from the mold on the bathroom walls and ceiling.

Negatives: STAFF LIED ABOUT TAKING A DEPIOST WHEN CHECKED IN AND REFUSED TO RETURN IT TOOK 4 DAYS BEFORE I HAD TO GO TO THERE AND DEMAND MY MONEY BACK I WAS YELLED AND CUSED AT AND HE THROW THE MONEY AT ME

Negatives: I didn't like anything that was in the room. The bathroom was clean, the table was not clean. Absolutely useless. If you want to do business like this then close and open a barbar shop, its better.

Negatives: There is not truck (18) wheeler parking space

Negatives: The roaches, the smell, the amenities barely functioning, the doors locking at night and key cards not working.

Negatives: I didn't like the fact that I had to wait a whole hour just to choose from one roach infested room to the next I mean all the rooms think as well as the hotel.

Negatives: The rooms over all wasn’t suitable