Hyatt House Dallas Addison

Negatives: This hotel was absolutely filthy. There was mold in the shower, the door to the bathroom must’ve had some kind of water damage to it, because it didn’t close every all the way, and every time you tried pieces of the particleboard on the bottom of the door would chip off onto the floor. The entire room smelled very strongly of weed. There were vomit or urine stains on the mattress of the pullout sofa. There was no bedding for the pullout couch and When requested they could not provide a full set of bedding only a blanket and a top sheet. They did not have enough towels. Housekeeping came into our room daily and moved one or two items, but never cleaned or restocked anything. For example, they came in and removed dirty towels, but didn’t place new ones. Another day, they came in and moved the trashcan. Beds were never made, and nothing was ever cleaned. The bathroom was completely inaccessible from the living room. So the guest who was sleeping on the couch pull out bed had to walk through the bedroom to use the bathroom. All of the dishes in the kitchen area were dirty and had to be re-washed. This was completely not to the standard that we have seen at other Hyatt. Prepaid reservation that was not eligible for cancellation. Tried unsuccessfully to refuse room. Booking.com gave me a credit for part of the money bc the property will not respond now that we’re back home.

Negatives: You have to pay for parking, it was not as clean as I would hope, staff was kinda rude, not much options for breakfast, no sheets for pullout couch.

Negatives: Needing elevators

Negatives: There was absolutely nothing. I did not like about this place.

Negatives: I wrote in the wrong box.

Negatives: I didn’t like the outdatedness, the lizard in my room, the mosquitoes in my new room. I didn’t like the dirty unclean room. I found hair on hangers and toenails on the ground just very unsanitary.