Motel 6 Houston TX - Willowbrook Mall

Positives: Ok with pets

Positives: Everything

Positives: I like that we had a room because everywhere else was booked.

Positives: Easy to get to

Positives: The room is clean and spacious. The hotel is a little noisy, with folks hanging around outside, but not too much of a problem.

Positives: It was quiet. That's it.

Positives: Right when I walked in room I set my food on the dresser to open the fridge and put it in. A roach crawled out from behind the dresser on the wall near my food. I put it in the fridge &killed the roach. Had to be at work in an hr. So no time to switch. After. I got back from work I walk n and there is a puddle of water on the floor n front of fridge. It's leaking and not even cold inside I told the office and he didn't offer to change me rooms or anything. So I asked for towels to at least clean it up he said ok I had to come get it. So I go down to get them and while I'm standing there explaining about the puddle of wAter I mention that I have food in there that will go bad and while I was at work I booked for another night so I need the fridge fixed or a diff room. He looks on his comp and goes on to argue with me that I don't have another reservation and that it's not on his list. I give him a confirmation number that he totally ignored and refused to attempt to locate my prepaid advanced deposits reservation. I told him could you please locate it because I'm showing you my receipt so. Obviously om not lying. He said I don't work for booking.com it's not my job to locate your reservation. I said well guess wut I'm not checking in to booking Com I'm checking in to motel6 and that's here if ur standing behind that desk it is most definitely your job. He said no it's not I do. Ot have to find your reservation that's not my job. .