Hyatt House Dallas Las Colinas

Negatives: Our room has lots of issues. Microwave broken tv broken ice machine broken. Water pressure in sink very bad. Shower curtain was very short and the water just went all over the bathroom. One night when it was a storm the front door popped open 2 times.

Negatives: Everything was broken. The water line was broken and I was told to let the water run for 15 minutes before drinking or showering. The bath soap, shampoo, and conditioner were all empty. The hotel employee checked me in and let me know she got called.

Negatives: No towels, called and was asked to come get it midnight, meanwhile you have to walk a long distance in the dark, didnt look safe.Also no room service for 4 days. Hotel smells, would hurt to invest in a good air freshener

Negatives: The breakfast was just ok, the potatoes were stale and the pancakes were dry.

Negatives: Nothing negative to say..

Negatives: location and and bedroom

Negatives: Exterior was worn down.

Negatives: The pool hours were not very good and therefore we werent able to use it

Negatives: The room that we received did not have a functioning AC unit. They had a portable AC unit in the 2 bedrooms that made a lot of noise. If we were to close the bedroom doors then the living room would not have any air circulating. Because of that, we were unable to close the bedroom doors and therefor it was a lack of privacy. The room was filthy. Dust particles all over the place. From the doors in the bathroom, to some of the sides on the floor. There were some pills under the bed. The kitchen cabinets had something on them. These things were visible to the naked eye. I suffer from dust allergy and had to take heavy meds to be able to function during my stay. When we first got in I immediately contacted front desk and to be changed to another room. We asked to be moved because the AC unit made too much noise and we were unable to sleep through it, and because of the dust in the room. That night the person at front desk told us that they did not have anything available for our first evening, but if we can just hold on until the following morning there would be check out and they would be able to change us to that room after it's cleaned. She asked me to come to the front desk the following morning to finalize the transfer. When I got to the front desk I was told that there weren't any rooms available. I told the gentleman who I spoke to and what they told and he said he would make the arrangement. After an hour I received a phone call saying the room was unavailable again. Unfortunately, there weren't any other hotels that could accommodate our group so I asked if the room could at least be thoroughly cleaned in order for me to stay there and not have any allergy issues. The lady at the front desk had an attitude and didn't even try to help us out or figure a way out of the situation. We stayed for 5 nights and our room only got cleaned the afternoon before we checked out.