Hyatt Place Dallas Las Colinas

Negatives: It started as soon as I checked In. At no point in time did they let me know that there would be a deposit added at time of check in. Communication from the staff was very poor. Got to the room and noticed the window was cracked and not a small crack, it was pretty big. The table that was in the room was barely hanging on for life and was very wobbly. Day 2- midday rushed to the hotel to get ready for a wedding and the elevator isn't working. I go to ask the receptionist what's going on and all she says is I'm sorry, we are waiting for someone to arrive. .I told her we are on the 5th floor and she says nothing. Just gives me a blank look. My poor husband who recently had knee surgery has to go all the way up 5 flights of stairs just to get up to our room. We get ready and go to the elevator to see if it's working and nope..it's still down. So here we go down 5 flights of stairs. Day 3- we wake up early in the AM to go enjoy breakfast downstairs at 7am ..guess what? The elevator is down again! So here we go up and down 5 flights of stairs again. I stop at the front desk to find out what's going on and she just says I'm sorry again. By this time I've had it. I ask for a corporate number and she acts all surprised and says but why? We are trying to get it fixed. I explain to her why I'm so upset and then she has the audacity to say...well why didn't you ask for another room? I told her why wasn't it offered the first time I came to them? She couldn't say anything on top of that it was my checkout day... To top it all off when we went back to the room I almost slipped going up the stairs on what looks like someone peed on the stairs. I have never rented a room with them before and I was highly disappointed. I've rented at cheaper locations and their customer service was superior to the one I received here. They can care less about the experience or comfort they provide.

Negatives: We were not notified that the hotel elevator was not working. I am 69 years old. I had to walk up and down the stairs to our room but yet could not help us by giving us a room downstairs. I guess I will not book a room on booking .com anymore you do not check the place we stay I trust you but no more.

Negatives: The elevator didn’t work, the front desk lady was very rude to a customer while I was checking in

Negatives: Check-in created issues for us. For some reason, the clerk couldn't find us in the system and, while it was hard to understand what she and the manager were saying, it sounded like perhaps the first and last names were reversed. Sadly, we had very little time to change clothes and get to the funeral home on time. Another disappointment is that the wi-fi wasn't secure. Never in our lifetimes has the security of a network been more necessary. This was a shock to me and I told the clerk that I would expect better from Hyatt. She agreed. She was very pleasant, as I was to her.

Negatives: The bathrooms are old and showers fill with water every time. I’ve stayed here dozens of times as it’s close to my main corporate office.

Negatives: everything met my expectations!

Negatives: N/A

Negatives: My deposit was not refunded