Hilton Garden Inn Texarkana

Negatives: They held 30 dollars on my bank card.I haven't received my 30 bk.

Negatives: SO just a follow up to information below. I just reached out to follow up with a manager and was told there is NOTHING AT ALL that can be done for me. She said who did you tell about your stay when you were there. I said it is obvious that when I called down there for linens that alone was a concern. I also mentioned when I arrived I asked about upgrading to a double bed suite and was told they were actually sold out of rooms, and she said she would have switched me out with a another occupant. This is beyond me atp. I reserved my room for 6/9-6/10 due to my family and I having to come down to bury my mother. When I arrived to check in everything seem good, so I checked in and went up to take my bags upstairs. Immediately we left to my sisters hotel across the freeway where we cooked and had family time. Which I totally regret I didn’t get a room there. Anyway when we returned back to our hotel as were getting to lay the kids down I noticed a stain on the sofa bed along with some other type of particles on the bed as well as stains on the pillows that they have in the bags, so I called down to the hotel front desk requesting new bedsheets, pillows and the rep said “ok I don’t know if we have anymore linens but I’ll check and call you back and someone needs to come get it”. 10 mins later she calls back and says I have a blanket so I sent my daughter to go get it. Mind you it is 12a. Ok whatever, I need some rest so I lay down so I can get my mind together for my mom’s burial and around 2a my husband who is paraplegic wakes me up and complains that he is hot. I noticed it to after I felt my neck was covered in sweat so I get up to turn the air down which was already on 70. Turned it down to 66 and it started to feel a lil better. 9am someone is beating on the door, I get up to answer it, it’s room service asking if we need room services.

Negatives: A bit too cool in the room. I couldn't get the thermostat to adjust to my liking.