Sheraton Park City

Negatives: Restaurant food was good but service was slow...no one to help us get our things to our room. No one even asked if we needed help, but we managed after we found a luggage rack. Only one person at the desk, who was very busy. He was nice enough, just very busy.

Negatives: We booked two rooms. Upon checking our room we discovered that the room did not have an exterior window, the window opened to an enclosed pool area below and the air that came in the window was very heavy with a chlorine smell. I have never stayed in a hotel that did not have a window that opened or looked to the outside. The good news is that the nice woman at the front desk found two adjoining rooms for us to move to that had windows that opened to the outside for fresh air and we had a view of the mountain. We were very happy from that time on. If there were no rooms available we would have moved to another hotel. The strong smell of chlorine instantly hurt my eyes and I'm sure it is very unhealthy to breath.

Negatives: Unfortunately, there was some construction on-going during the day to repair structural concrete in the parking area on the lower level. This is work is needed and was limited to weekday hours, which was acceptable to us since we were gone most of the day anyway. I am glad the facility is being properly maintained and that occupant safety is of utmost concern of the hotel manager (who we ran into one day outside the hotel entrance). He apologized for the disruption and thanked us for our patience while they made these important repairs which should be completed within the next few weeks.

Negatives: Check out had 2 people at the counter, but only one of them could understand basic English. The other woman was held up with a stubborn guest, so I ended up just leaving instead of waiting 45 minutes to address my need. (I wanted to pay cash for my rooms, and for them not to ding the card.) The bath tub in my room, 315 - had draining problems. So if you wanted to take a shower, you'd have to stand in pooling water. (An absolute pet peeve of mine.) So that is the reason for the lower grade.

Negatives: Our room was by the pool area, very loud and it smelt like chlorine. Gave us a headache. The bed was very uncomfortable.

Negatives: When a hotel list that they are pet friendly, don't allow your customers with pets to be on the same floor/row/hallway with customers that complain about dogs barking. The Sheraton Hotel should always have a seperate floor for those customers that do bring pets, so we don't have to get text messages or calls that our pets (dogs) are barking and being loud. When Dogs hear doors shut and slammed, of course they will be barking. My family and I left our pets in the room to go enjoy a nice Christmas Eve, Dinner, and I kept getting calls and text messages from the front desk that they had 4 complaints about dogs in the room next door to their room, or they could hear dogs barking from down the hall. I could not enjoy myself due to the messages that were being sent to me while I was enjoying my meal. Maybe next time I will won't be staying at the Sheraton Hotel in Park City