Hyatt House Seattle Downtown

Negatives: The elevators were painfully slow, sometimes taking 7 to 10 minutes at all hours of the days and nights to arrive. Apparently one of the elevators was malfunctioning and according to the front desk, that elevator was supposed to have been repaired quite some time ago by the elevator repair vendor but a sense of urgency wasn't placed to get that fixed. As a result they've been dealing with this problem for quite some time and had no estimated ETA is to win the repairs would take place. I ended up complaining to both corporate and to the executive management of the hotel and to their credit they gave me a credit on my room stay

Negatives: A plate of food was left in the hallway for three days

Negatives: Not being able to order food and the Elevator service took extremely longer than most would have expected with only 1 working with a high number of guess from staying for a near by event to Seahawks vs Packers game.

Negatives: Our window shade had to be repaired while we were there, but it didn’t affect our stay at all.

Negatives: Big tree blocked entire view of Space Needle. Thin walls, loud. Elevator from parking garage was broken.

Negatives: The flooring in my room was coming up and there were spaces between boards. 1 TV in a "suite", yes it does turn but should have one for sitting area and one for room. Should not at all have been charged for parking since we had to hike way out of the way even through "staff only" areas just to get to the lobby, then to only have the one elevator going was just absurd with wait times.(We did end up taking the stairs to floor 5 a couple times) Also the 8th floor rooftop lounge was gorgeous but getting there was not ideal. The 8th floor looks abandoned and my kids picked up 4 to 6 nails and screws off the floor. Over $800 for 2 nights. Not worth it. Could have stayed somewhere much nicer, none of these issues were explained until we arrived.

Negatives: Too expensive. Breakfast Buffet is just okay

Negatives: It seems at there’s some work being done… the carpet in the elevators was in bad shape and taped down.

Negatives: I had a very disappointing experience at the Hyatt hotel. Upon arrival, I was greeted warmly and received my room key. However, as I exited the elevator and walked towards my room, I noticed that the hallway was dirty. It seemed like it hadn't been vacuumed in days. When I entered my room, I started to feel disappointed. The kitchen pots were dirty, the microwave had tomato sauce stains, there was a black mold all over the shower, the carpet was dirty, the sofa had an red stain and smells bad and overall, the room smelled horrible. I went to the front desk to complain and brought photos I had taken as evidence. The attendant was very attentive and tried to relocate me to another room. To my surprise, all available rooms were in the same poor condition. The staff member felt embarrassed by the situation. (It was not his fault) I had booked the Hyatt house for 3 nights to enjoy the city with my family, but I ultimately decided that it was impossible to stay. I informed them that I would only stay one night and would check out the following morning. Unfortunately, I couldn’t even last that long. One hour after returning to my room, I started to develop a rash; my skin felt itchy all over. I requested to leave, made a last-minute reservation at another hotel, and because it was the last minute, I paid a higher price, and I left the Hyatt. The staff apologized, and the attendant assured me that she would process a refund for my credit card. Although she provided me with a hotel document, it did not include information about the transaction. She mentioned that the system doesn’t generate that information. In addition to the terrible hygiene conditions, it has now been four days since my departure, and I have not yet received my refund. Once I return from my trip, I will look for legal advice to recover my money. P.S: If the hotel’s cleanliness is in such a poor state, I can not imagine the hygiene standards for their breakfast.