Holiday Inn Milwaukee Riverfront an IHG Hotel

Negatives: There wasn’t a breakfast included. It cost an extra $16 a person! It was a very basic hotel buffet breakfast. I was expecting an actual restaurant quality breakfast for that price!

Negatives: I do NOT understand why I was charged $50 MORE than the rate quoted to me on Booking.com. This makes me either NOT want to book with Hilton any more OR be much more wary of booking through Booking.com.

Negatives: We were supposed to get breakfast in the restaurant but the cook didn't show up so they provided toast and cold cereal. The elevator broke, and the hot tub was out of commission.

Negatives: The last two times I’ve stayed at this property there have been ants in my room. The bathroom light was out. And it’s a little run down

Negatives: mattresses were uncomfortable.

Negatives: The room smelled really bad, the bathroom smelled even worst. The hot tub did not look very clean.

Negatives: Milwaukee Holiday Inn Riverfront Sept 21 – 22 Paid $219 when website states $149 for same room - not sure why I paid more with Booking.com Top Priorities in order • Was the absolute tiniest bathroom I’ve ever been in & I PAID for disability access • No room service even though the website SAYS room service • The restaurant did not answer their phone twice • Went down to the restaurant & waited for the only attendant to return. We talked to other customers about the phone ringing, they confirmed the phone rang & that the attendant was right there & they even wondered why he wasn’t answering. • Extremely rude attendant when he did arrive back, who said he never heard the phone & that he was busy with his seven customers. • Requested the chicken & waffles which are on the online menu – “We don’t have that” • Poor food – NO real selection, not even soup • Then, to the pool where there were NO towels. • NO disability access because the lift didn’t work • The stairs into the pool had no rubber strips on them so slipped & slid all over • The hot tub was covered in some white foam – couldn’t even see the water • The website advertises a dog walk along the river but fails to mention you have to go out on the highway and cross the river, completely away from the hotel, to the walk • Only one coffee for the Keurig • No cup in the bathroom to rinse mouth • No guide on the TV • No brochure for room & hotel amenities • Storm took out cable in the morning

Negatives: Not close to anything. Very dirty and smelly hot tub.

Negatives: Offering the service of food and beverages, but not having it. The manager in charge of the partbof the hotel has to be fired or rebudget and work on the service. Lease that area to another operator since it has the greatest space, bar, and commercial kitchen but underutilized and does not have the ability to really deliver a food service.