The Burrard

Negatives: Maintenance is poor, elevator was broken during my whole 5 day stay.. kept saying it would be fixed but never did. Had to walk up and down the 4th floor with luggage, stroller and baby in hand.

Negatives: Directly across from a hospital. Sirens blaring all day and night. We had a front room, and friends with garden view didn't hear the sirens from their room

Negatives: The bed wasn't that comfortable as the mattress was very soft. There was also quite a bit of noise from the neighboring rooms (like doors slamming) especially during the cleaning period which seemed to last all day, strange for a relatively small hotel.

Negatives: Where to begin... check in was a nightmare, I had someone call ahead to organize my late check in because it was my wedding day and then you called me three times during my wedding speech to confirm again time of check in. The room was boiling hot when we got in there and the portable ac unit was incredibly loud so disturbed our sleep throughout the night. We spent a lot of money on this room and made it very clear that it was my wedding day and there was not a single ounce of care or hospitality to accommodate that. I had to ask twice for a cart because we had so much luggage and was not even brought a cart at check out time to take all my items downstairs. 2 staff members working in the morning and could clearly see me and my wife struggling with our luggage and neither of them left the counter to open the door for us. There is zero option for room service even though there is a restaurant attached to the hotel. I had to Uber eats a breakfast in bed for us which wasn't allowed to be delivered to my room so I had to venture downstairs. I was charged some ridiculous fee due to FIFA which is NOT in vancouver until next year so I feel incredibly ripped off. $700 a night for your hotel is a complete rip off for the lack of amenities and caring staff you have. We have been looking forward to staying in the Burrard for years but have never been able to afford, but we decided to splurge for our wedding night and were utterly disappointed by our experience.

Negatives: Noisy youths

Negatives: When we checked in our room had a strong urine smell. To the hotel’s credit, they acknowledged the smell once we complained and were able to move us in next door to the only other available room. But the experience was really unpleasant especially given how much we paid for our one night stay.

Negatives: The parking garage was hard to find, the spaces were small and it was difficult to get our luggage down to it in the small elevator.