SpringHill Suites by Marriott Chicago O'Hare

Negatives: When we asked for extra pillows and blankets we were told we had to come all the way down to the front desk to pick them up. For as much as we paid for our suite, we shouldn’t have to do that. Morning of checkout housekeeping was knocking and walking right into our room every 10/15 minutes. Lastly, there was broken cupboard doors Snd the pullout couch had dirty sheets and stains on it.

Negatives: NOT RECOMMENDED FOR BUISNESS TRAVEL- YOU WON'T GET AN INVOICE. It’s difficult for me to even address the conditions of my stay when I was treated with such disrespect and a complete lack of support, as if I were a second-class customer. This is particularly disappointing coming from a Marriott property—a brand I specifically chose because of its esteemed reputation. Due to a recent change in the way my company reimburses travel expenses, I found myself needing an invoice for my stay. The hotel, however, repeatedly refused to issue one, placing the responsibility on Booking.com. Despite clear information from Booking’s customer service and even on the website itself stating that the hotel is required to provide the invoice, the hotel offered no assistance whatsoever, nor showed any interest in helping resolve the situation. Finally, only after Booking intervened twice, the hotel sent me a document labeled as an “invoice.” However, this so-called “invoice” does not include the necessary details such as the payer’s information or tax identification number, and therefore does not meet the basic criteria of an invoice. They only sent this blurred document through the chat in the app, making it practically unreadable. When I requested a proper invoice to be sent via email, the hotel stopped responding altogether. In my opinion, this is deceitful behavior, and it prevented me from completing my business travel reimbursement. Is this really how you treat an international guest? If I were back in the U.S., I would escalate this issue further, as the unwillingness to issue a VAT-compliant invoice seems problematic. But being thousands of miles away, I feel powerless. I am both disappointed and embarrassed by this experience. I assume the hotel might try to justify their refusal by claiming that since I paid through Booking.com, they don’t know the exact amount and therefore can’t issue an invoice.