Hampton Inn By Hilton Derby

Negatives: Pool under construction again!

Negatives: Was not informed that it was under construction, pool was not available. The jetted tube works off of gfi plug test, reset buttons

Negatives: Unfortunately there was not a Bible in the room. Perhaps this is a local decision or corporate, but, none the less I find that reading God's word is an important daily aspect of my life.

Negatives: I hate how the towels are stored over the toilet! E-coli! Hotels shouldn’t have carpeting. Both of these things are places for germs. I dread those things in hotels.

Negatives: I wish I could give this place zero stars. My family and I recently stayed at this hotel prior to attending a funeral, and it was an absolute nightmare from start to finish. Not only was the service beyond atrocious, but the staff was downright cruel. First, there was no running water for an entire day! Which they said they warned us about, but we received no phone calls or email about water. But, we DID receive a bill via email. An absolute disgrace. We knew this hotel was under construction and chose to stay here in spite of this. It would have been very easy to inform us of the water outage. They failed to do so and mocked us when we inquired about when the water would be restored. We couldn't shower, use the bathroom, or even wash our hands. When we brought this up with the front desk, they acted like it was no big deal and offered no support or apology. My mother in law and partner had to attend their father/grandfather’s funeral with no shower/no face washed/no washed hands/etc. But the worst part? The staff openly mocked the family despite knowing we were in town for a funeral. Talk about kicking us while we were down…And they did so openly in front of my girlfriend and her sister. I’m really disappointed with the lack of professionalism. I still can't believe the level of insensitivity and heartlessness we experienced. They made inappropriate jokes about the situation, showing zero respect for what we were going through. My family was devastated, and the hotel staff only added to our grief. This place is a disgrace. If you want basic human decency and working amenities, DO NOT stay here. It's the worst hotel l've ever been to, and I wouldn't wish this experience on my worst enemy. Avoid at all costs! George, the manager, was not helpful, not respectful, did not provide management level service or make the stay any better. I was extremely disappointed with the experience.

Negatives: Remodeling of hotel was going on

Negatives: The renovations that were going on up on the third floor seemed to be right above my room. Banging, dropping, sawing all day all night. The parking situation isn't ideal either right now. As I'm happy to see the renovations taking place it does cause some minor inconvenience. I also checked in online and chose my room but upon arrival I was told I couldn't have that room and was moved to the second floor. Also the day I arrived the elevator was out of service. Fortunately, the front desk person helped me carry by luggage up stairs.

Negatives: It didn't feel like there was any air conditioning in hallways, chocolate was all melted on a candy bar from vending. It took our room several hours to cool down. The mattress was very uncomfortable, along with the room being very outdated. It made the bathroom appear to be unclean. We travel often and this was the first motel and room that I have complained about.