TownePlace Suites by Marriott Clovis

Negatives: Horribly gross with hair and spots in bed, sofa bed, bedsheets, carpet and bathroom, kitchenette sink was pretty bad too. Worst experience we’ve had. Front desk people were kind and made best to help, switched us to another room that was better but still pretty dirty not vacuumed etc. we didn’t even felt like making use of free breakfast wondering what was the cleaning status for their kitchen.

Negatives: Night worker not helpful. Rather grumpy.

Negatives: The night employee , Chris, was very rude but with a smile. I called the facility at 8 pm to notify them we would arrive after midnight. Nobody told chris. He was less than welcoming. Had pre confirmed and was told I would rec a digital key. Never happened. Chris spent 30 min attempting to get keys to work. I understand stuff happens but he made it worse. Came barreling up the back steps and scared us as we were waiting outside the door. He opened with regular keys. As i turned to inquire about working keys, the door literally slammed in my face. I went to the front desk where he was frantically trying to produce working keys w my son in law. I told him that we were tired and we did not appreciate his manner towards us. I asked him to please just BE NICE TO US. He replied that he was frustrated by the keys and maybe after we get a good sleep, WE WILL FEEL BETTER. Really? Im sorry. Even at Motel 6 they leave the light on for you. The room seems quiet clean and comfy. But this guy leaves a-lot to be desired when it comes to welcoming tired and weary guests.

Negatives: The night employee , Chris, was very rude… but with a smile. I called the facility at 8 pm to notify them we would arrive after midnight. Nobody told chris. He was less than welcoming. Had pre confirmed and was told I would rec a digital key. Never happened. Chris spent 30 min attempting to get keys to work. I understand stuff happens but he made it worse. Came barreling up the back steps and scared us as we were waiting outside the door. He opened with regular keys. As i turned to inquire about working keys, the door literally slammed in my face. I went to the front desk where he was frantically trying to produce working keys w my son in law. I told him that we were tired and we did not appreciate his manner towards us. I asked him to please just BE NICE TO US. He replied that he was frustrated by the keys and maybe after we get a good sleep, WE WILL FEEL BETTER. Really? Im sorry. Even at Motel 6 they leave the light on for you. The room seems quiet clean and comfy. But this guy leaves a-lot to be desired when it comes to welcoming tired and weary guests.

Negatives: Bed is hard

Negatives: I was not informed when the pool closed. One of the biggest reasons I booked the room was to use the pool.

Negatives: Wished breakfast was earlier.

Negatives: they seemed to be understaffed. there was trash in the halls that didnt get picked up. the breakfast bar needed attention both mornings. coffee was empty both mornings and some of the hot options were empty and needed to be refilled. The employees also seemed new and had difficulty helping me with my billing concern. There was a mistake on my bill that has yet to be resolved (but it has only been one day)

Negatives: they seemed to be understaffed. there was trash in the halls that didn’t get picked up. the breakfast bar needed attention both mornings. coffee was empty both mornings and some of the hot options were empty and needed to be refilled. The employees also seemed new and had difficulty helping me with my billing concern. There was a mistake on my bill that has yet to be resolved (but it has only been one day)