Hampton Inn By Hilton & Suites Richmond/Virginia Center Va

Negatives: Where do I begin? The staff, except the girl who checked us in, seemed less than interested in being hospitable. The manager pushed to put us in a room that didn't have pillows, but she had already moved us to a different room. I was charged more than I was originally supposed to pay, and got less accomodations than I booked for. I was supposed to get two queens and a pull out sofa, but only got the two beds. Those were rock hard. The bathroom had a bunch of towels, but only one wash cloth. The ice machine down the hall was broke, and you could hear it beeping the entire time. It's also nasty like it's never been cleaned. The pool was closed, and that's fine, but that should've been made clear at check-in, and my card shouldn't have been able to access it. But I only got told, "If you would've asked, I would've told you." And the pool water was green and looked like a pond. It's not a deal breaker, but would've been nice to know ahead of time so I didn't take my kids down there. And the elevators were draped with moving blankets. I would not recommend even if you just want a good night's sleep, the ground outside would be more restful.

Negatives: No USB outlets in Room .

Negatives: Pet friendly - we should have been asked if he had allergies - had to change room, it smelled like wet dog!